To give up a whole order press Order cancel on it. To give up part of an order, record a Sales order cancellation: its quantities stop being outstanding without changing the order.
The order is marked Cancelled and is no longer offered for delivery or billing. It is final
Sales order cancellation document
Only some quantities will never be supplied
A numbered document lists what is cancelled. Those quantities are taken off what is outstanding on the order
Neither changes the books or the stock: an order never did.
Cancel the whole order
Open the order, choose Order cancel, and type Cancel when asked. The message says "This voucher will be canceled and you will not be able to roll it back". The button is switched off once a delivery note or an invoice has used any of the order, or when the order is already cancelled.
Cancel part of an order
1
Choose Add
Who
Sales clerk
Where
Sales order cancellation (menu Order Cancel) > Add
What changes
A blank cancellation opens.
2
Find the order
What changes
In Order no, find the customer's order that still has outstanding quantity. The customer, agent and project come from it.
3
Choose what to cancel
What changes
Add a line for each product and quantity that will not be supplied.
4
Save
What changes
The cancellation is saved with its own number. The order's outstanding quantity falls by what you cancelled. A report of outstanding orders shows the cancelled quantity separately.
Common questions
Can I undo Order cancel?
No. The message says so before you confirm: "This voucher will be canceled and you will not be able to roll it back". If the customer orders again, make a new order.
Can I change a cancellation after saving it?
Yes, like other documents: edit or delete it until it is approved (where your company approves them) or its year is locked.
