Payroll is built on a spreadsheet of hours
Attendance collected on paper and typed up at month end makes payroll slow, disputed and impossible to audit.
Solution
Services & institutions
Service billing with CRM ticketing, staff attendance, payroll and elected-member pay runs.
What we hear
The problems that bring people to us
For a service business or an institution, the cost base is people and the revenue is time and agreements. Penahak links attendance to payroll to the ledger, and keeps service issues attached to the documents that caused them.
Service issues live in inboxes
A complaint about an invoice sits in one person’s email, so the next person to look at that invoice has no idea why it is unpaid.
Approvals have no trail
Leave, advances and expenses approved verbally leave nothing behind when the decision is later questioned.
Elected members are handled differently
Institutions with elected office-holders need a separate pay structure, which general payroll products do not accommodate.
A day on Penahak
One chain of documents, start to finish
Each step below creates or references a real document. Nothing is retyped between them, and every figure at the end traces back to the action that caused it.
Attendance recorded against shifts; lateness tracked
Leave and advance requests routed through approval chains
Service tickets raised against the invoice or agreement concerned
Service invoices raised and settled
Pay run generated from real attendance, reviewed and posted
Payroll register and attendance summary reviewed
Typical setup
The modules most businesses like yours run
A starting point, not a fixed bundle. Add or drop modules once we have seen how you operate.
CRM
Not a separate contact database bolted on beside your books. Penahak CRM reads live ERP signals — balances, disputes, deliveries, returns — so every screen tells someone what to do next.
- Leads, opportunities and quotations with pipeline stages
- Customers and contacts drawn from the same party master as accounting
- Activities, follow-ups and an operator work queue with clear ownership
- Support tickets tied to the invoice, delivery or product that caused them
Explore module
CRM
HR, Attendance & Payroll
Employee lifecycle, attendance, leave and payroll in one chain — payroll runs off real attendance, and the result posts straight into accounting.
- Employee master, profile setup and HR process configuration
- Promotion, transfer and disciplinary action records
- Elected-member records and separate elected-member pay runs
- Attendance with shifts, late-entry tracking and per-employee settings
Explore module
HR, Attendance & Payroll
Accounting & Finance
A double-entry core with a real chart of accounts, cost centres, fiscal-year control and immutable posting. Every sale, folio, payroll run and stock movement in Penahak resolves to a source document here.
- Chart of accounts with multi-level groups, sub-ledgers and general-ledger IDs
- Journal, day book, receipts, payments, contra and cash/bank vouchers
- Credit notes, debit notes and approved reversal paths — posted documents are never edited in place
- Cost centres, classes, areas, agents and user-defined fields for dimensional reporting
Explore module
Accounting & Finance
Reports & Analytics
A dedicated reporting server with drill-down to source documents, scheduled generation and dashboard widgets — plus the statutory reports Nepali businesses are actually asked for.
- Dedicated reporting server with print-ready and export output
- Drill-down from any total to the source document ID
- Dashboard widgets: cash and bank balance, weekly collection and payment, leave, activity
- Materialised views so heavy summary reports return quickly over long date ranges
Explore module
Reports & Analytics
What changes
What you should expect to be different
Not features — outcomes. If these are not true six months after go-live, something has been configured wrongly and we want to hear about it.
- Payroll derives from attendance captured as it happened
- Approvals for leave, advances and loans leave an auditable trail
- Service issues stay attached to the document that caused them
- Elected-member pay runs are handled separately from staff payroll
- Employees self-serve payslips, leave balance and loan position
Reporting
The reports you will live in
Every total drills down to the source document behind it.
Compliance
Nepali obligations handled in the core
IRD-ready fiscal invoicing
IRD-approved, with fiscal invoice behaviour in the central SalesBill and POS paths, IRD sync, VAT customer and vendor summaries, and an audit trail built for inspection rather than reconstructed after the fact.
Nepali fiscal year and dates
Bikram Sambat fiscal-year control, business-date close and dual-date handling throughout documents and reports.
Local payment providers
eSewa, Khalti, Fonepay, card, bank, QR and wallet adapters, with verification evidence required before a provider goes live. Cash stays simple: no merchant ID, no callback URL.
English and Nepali
Interface translations and a localisation layer in both the web application and the reporting engine.
Immutable audit trail
Every posting command carries an idempotency key. Corrections go through approved reversal or credit paths; posted truth is never edited in place.
Role-based security
Granular roles and permissions, IP address whitelisting, two-factor authentication, user activity logging, time-based account expiry, and stage-based setup gates that block posting until configuration is safe.
Getting there
How a go-live actually runs
01
Discovery
We map your outlets, books, stock locations and statutory obligations, and agree what go-live means.
02
Configuration
Chart of accounts, tax and bill terms, document numbering, godowns, roles and payment providers, all checked against the setup gates before anything posts.
03
Migration
Masters, opening balances and opening trial imported and reconciled against your closing figures.
04
Training
Role-based sessions for owners, cashiers, front desk, kitchen, storekeepers and accounts, using your own data.
05
Go-live
One full test cycle end to end, then supervised go-live with a support engineer on hand.
06
Aftercare
Ongoing support, statutory updates, new-release rollout and periodic health checks.
Other industries
Not quite your business?
Built for Services & institutions
Book a walkthrough and we will demo the modules that match how you actually trade — not a generic slide deck.
No obligation. Typically 30–45 minutes.