Help centre
Step-by-step guides for Accounting, Retail and Restaurant POS, Hospitality, CRM, HR and payroll, and Administration. Start here.
Support
Get unstuck
Most questions are answered faster in the help centre than by waiting for a reply: 425 step-by-step guides, written from the Penahak screens. When you do need a person, we are here.
Ways to reach us
Pick the right channel and you will get a faster answer
Messages on screen
A message on screen means nothing was saved. Each module lists the messages its screens can show, what each one means and what to do.
Phone and email
For anything urgent, or when you cannot get into Penahak at all.
Faster resolutions
What to include when you report a problem
Almost every slow support case is slow because of a missing detail. These details usually let us go straight to the cause.
- The document number — invoice, folio, voucher, order or stay reference
- The branch, outlet or terminal it happened on
- The date and roughly the time, and the business date if they differ
- What you expected to happen, and what happened instead
- A screenshot of any error message, showing the whole screen
- The version number shown in the side menu (a v and a number): it tells us which changes your company already has
Before you write in
Common problems, and the guide for each
Each guide starts from what you see on screen and walks to the cause.
When something is refused or looks wrong
The usual causes of the sales problems people report, by what they see, and where to look. A refusal saves nothing: fix the cause it names and do the action…
Read the guide
When something is refused or looks wrong
Problems by symptom
What to check, in order, for the problems shops report most: the till, products, totals, payment, printing, receipts in Accounting, returns, points, gift cards…
Read the guide
Problems by symptom
Problems by symptom
What to check, in order, for the problems restaurants report most: tickets, voids, totals, QR, tables, room charges, posting.
Read the guide
Problems by symptom
When something is refused
A refusal records nothing and says what to do. Read it, fix the cause it names, and do the action again.
Read the guide
When something is refused
When something looks wrong: symptoms and what to check
The most common things that go wrong in HR, attendance, leave and payroll, by what you see, with the usual cause and the fix. Search a few words of any message…
Read the guide
When something looks wrong: symptoms and what to check
A user cannot sign in
Read what the sign-in page says, then check the user's status and dates on the User screen. Most cases are a locked or inactive user, dates that have ended, or…
Read the guide
A user cannot sign in
Raise a request
Tell us what is happening
For anything the help centre does not answer. Include the details listed above and the first reply can go straight to the cause.