Posting is blocked and I do not know why
Read the guide
Posting is blocked and I do not know why
Help centre
Find the answer, then get back to work
46 guides covering setup, day-to-day workflows and the things that go wrong.
A kitchen ticket did not print
Read the guide
A kitchen ticket did not print
How night audit and day close work
Read the guide
How night audit and day close work
Browse
Guides by area
Getting started
How Penahak is put together, and what has to be configured before you can trade on it.
- How Penahak fits together
- Setup gates: why posting is blocked
- Document numbering series
- Setting up a fiscal year
Accounting & finance
Chart of accounts, fiscal years, corrections and the rules that protect posted figures.
- Chart of accounts and ledger structure
- Corrections: credit notes, debit notes and reversals
- Entering opening balances
- Bill terms: VAT, service charge and discounts
Inventory & stock
Godowns, transfers, adjustments, landed cost and how cost of goods sold is derived.
- Landed cost and how COGS is calculated
- Godowns and who can use them
- Transfers, adjustments and stock counts
Retail POS
Running the counter: shifts, returns, loyalty, schemes and cash handover.
- Returns, replacements and refunds
- Registering a POS terminal
- Cashier shifts and cash handover
- Petty cash
Restaurant POS
Floor service, kitchen and bar ticket routing, and charging a bill to a room.
- Floor map, table sessions and orders
- Kitchen and bar ticket routing
- Charge a restaurant bill to a guest room
Hospitality
Reservations through night audit to checkout, plus housekeeping and city ledger.
- Reservations, walk-ins and the tape chart
- Check-in, KYC and deposits
- Folios: charges, payments, voids and splits
- Night audit and day close
CRM
Leads, quotations, tickets and document threads tied to real ERP documents.
All 2 guidesHR & payroll
Attendance, shifts, leave, loans and running a payroll that posts to accounting.
- Running payroll
- Connecting an attendance device
- Attendance, leave and holidays
- Employee requests: missed punches, overtime and claims
Devices & printing
The local print bridge, station-to-printer mapping, mobile and mPOS hardware.
- Install the local print bridge
- Map kitchen stations to printers
- A ticket did not print — what to check
- The desktop application
Compliance & reporting
IRD fiscal invoicing, VAT, the audit trail and drilling into source documents.
- IRD fiscal invoicing and VAT
- Reports and drilling down to source documents
- IRD backup and audit trail export
Still stuck?
Talk to someone who can see your setup
Support can see your configuration, your document numbering and your ledger mapping, so you will not be asked to explain it from scratch.
- Raise a ticket from inside the application, against the document causing the problem
- Your activity log shows exactly who did what, and when
- Backups and restore points are available to the support team
- Statutory updates reach your tenant automatically