Messages the retail POS shows when something cannot be done yet, and what to do about each. When a message says nothing was saved, fix the cause it names and try again.
Opening the till
On screenTerminal has not been set yet. Please contact your supervisor.
What it meansThe till computer is not bound to a terminal (the desktop app has none saved), so nothing can be sold on it. The page that shows it has no other button.
What to doOn this computer open Terminal and press Update Agent for the till's row. Make sure the Penahak POS desktop app is running.
Terminals: register a till and bind its computer Open the till and accept the cash
On screenCould not access terminal agent.
What it meansThe screen could not talk to the Penahak POS desktop app on this computer, so it does not know which terminal this is.
What to doOpen the Penahak POS desktop app on the till and try again.
Terminals: register a till and bind its computer Problems by symptom
On screenList of items need to set in configuration page
What it meansThe till found something it needs missing and lists each one under this heading. Nothing can be sold until the list is empty.
What to doSet each listed item: the table in Open the till says where. Then open POS Sales again.
Open the till and accept the cash Set up a shop for the retail POS: checklist
On screenSales ledger not set / Sales return ledger not set / Cancel Product not set / Cancel Customer not set / Cash Book ledger not set / Anonymous customer not set
What it meansOne of the accounts the till books to is missing in Configuration.
What to doIn Configuration set Sales ledger, Sales return ledger, Anonymous customer (tab Sales), Cash ledger (tab Voucher) and Cancel product, Cancel customer (tab Miscellaneous).
Configuration settings the till uses Open the till and accept the cash
On screenSales Document Number not set / Sales Return Document Number not set / Journal Voucher Document Number not set / Cash Bank Document Number not set / Debit Note Document Number not set / Payment Document Number not set / Receipt Document Number not set
What it meansThe branch has no active numbering series for that kind of document that covers today.
What to doOn Document numbering add the series for the branch, active, with dates inside the active fiscal year.
Numbering series the till needs Open the till and accept the cash
On screenDefault Godown in this branch not set
What it meansThe branch has no warehouse marked as the default.
What to doMark one warehouse of the branch Default warehouse on Warehouses.
Set up a shop for the retail POS: checklist Open the till and accept the cash
On screenThe gift card product is not set / The loyalty discount adjustment is not set
What it meansGift cards are switched on without a gift card product or ledger, or loyalty is on without a loyalty discount adjustment.
What to doSet the gift card ledger and product, or the loyalty discount adjustment, in Configuration.
Sell a gift card and pay with one Loyalty policy: how customers earn points
On screenYou've received petty cash amount Rs. ... For your counter. Please verify in your respective counter.
What it meansThe supervisor gave this till a float for today (and a colleague may have handed cash over to you). Pressing Accept takes responsibility for the drawer.
What to doCount the drawer and press Accept. If the amount is wrong, press Cancel and tell your supervisor.
Open the till and accept the cash Petty cash: the float for each till
Cash and shifts
On screenPlease hand over the previous day's cash.
What it meansYou took responsibility for a till on an earlier day and did not hand the cash over. The till will not open until you do.
What to doPress Cash handover, finish the hand over, then open POS Sales again.
Hand over the cash at the end Open the till and accept the cash
On screenHandover amount mismatch: Deficit Amount :<n> / Excess amount :<n>
What it meansThe notes and coins counted differ from the cash sales amount of the till. The window asks to type the difference to confirm.
What to doCount again. If the count is right, type the number and confirm; the difference is recorded on the hand over.
On screenSome of records have not been selected. Would you like to update the petty cash data for these terminals?
What it meansTerminals with an amount are not ticked. If you go on, their floats for today are removed (when not yet accepted).
What to doTick the terminals to keep, or type the number to confirm the removal.
Building the bill
On screenNot in stock
What it meansThe quantity asked for is more than the stock of the branch's default warehouse, and the company blocks negative stock. The quantity stays as it was.
What to doLower the quantity, or receive or transfer stock first.
On screenAvailable Stock is <number>
What it meansThe product is already on the bill in the full quantity the shop holds, so another scan is refused. A warning, not an error.
What to doLeave the line as it is, or lower another line of the same product.
On screenInformation: Stock quantity less than or equal to 0!
What it meansThe product picked in Search Product has no stock, so it is not added.
What to doChoose another product, or receive stock.
On screenPlease enter at least 3 characters to search product information / No product found with the given search criteria
What it meansThe name box lists products only after three characters, and shows the second sentence when nothing matches.
What to doType at least three letters, or scan the code.
On screenNormal product and gift card product cannot be purchased in a single transaction.
What it meansA gift card sale is a separate bill: it cannot share a bill with other products.
What to doFinish the first bill, then sell the other items on a new one.
On screenThis gift card already included on current sales list.
What it meansThat card number is already a line on this bill.
What to doScan a different card.
On screenNot matched secret key
What it meansThe key typed to delete lines is not the company's secret key. With no key set, a line cannot be deleted.
What to doType the shop's key; ask the accountant to set one in Configuration, tab Sales.
Quantities, units and the stock limit Configuration settings the till uses
On screenPlease enter at least 3 characters to search customer information / No customer found with the given search criteria
What it meansThe customer list needs three characters; the second sentence means no active customer matches.
What to doType more of the name, mobile number, PAN or card number; check the customer is active.
On screenCustomer is not valid.
What it meansThe customer looked up by number or card was not found, or is inactive.
What to doSearch again by name or mobile number.
On screenPlease provide mobile number and customer name to register as regular customer.
What it meansRegister needs both Name and Mobile Number (10 digits).
What to doFill both and press Register again.
On screenThere is no any data to save as draft.
What it meansThe bill has no products, so there is nothing to hold.
What to doAdd products, then press Draft.
On screenSales data saved as draft successfully
What it meansThe lines were saved under the mobile number, for 30 minutes. Not an error.
What to doRecall it from the arrow of Draft.
Payment and receipt
On screenPlease pay full amount to proceed.
What it meansThe payment lines add up to less than the total, and the bill is a walk-in or the customer is a cash selling customer. Nothing was saved.
What to doRaise the payment to the Total, or choose a customer who may buy on credit.
Take the payment: cash, bank and wallet Sell on credit to a named customer
On screenPlease select a payment option.
What it meansThe bill has no payment lines and no customer to leave it on credit.
What to doPress Cash or Bank/Wallet Payment, enter the amount, and save again.
On screenPlease scan a product to proceed further.
What it meansThe bill has no lines.
What to doScan or search a product first.
On screenDeposited bank not selected
What it meansThe bill has a Bank/Wallet amount but no bank in Your Bank/Wallet (Deposited).
What to doChoose the bank. Ask the accountant to set a Default bank so it fills itself.
Take the payment: cash, bank and wallet Which account each part of a bill goes to
On screenBank amount must be greater than 0!!!!!
What it meansThe bank or wallet line has an amount of zero or less.
What to doEnter the amount, or switch the Bank/Wallet Payment off.
On screenCredit sales confirmation: You are going to do sales on credit. Are you authorized to do so? Please make sure twice with higher authority.
What it meansA named customer who is not a cash selling customer is paying less than the total. The sale is saved only if the cashier types Credit.
What to doType Credit and press Yes if the supervisor allows it; No goes back.
On screenTransaction has been saved successfully with bill no: <number>
What it meansThe bill was saved with that number. Not an error.
What to doHand the receipt over. If it did not print, use Reprint bill.
Save the bill: Sales/Print Print the receipt and reprint a bill
On screenThe customer is over their credit limit or on hold. Ask a credit controller to release it, or take payment now.
What it meansThe bill leaves a balance on a customer who is over the credit limit or credit days, or on hold. Nothing was saved. A bill paid in full is never blocked.
What to doTake payment now, or ask the credit controller to release the credit and save again.
On screenThe customer's credit could not be checked just now, so the bill was not saved. Please try again in a moment.
What it meansThe credit check timed out, or another sale for the same customer was being saved. Nothing was saved.
What to doPress Sales/Print again after a moment.
Printing
On screenThe receipt has not been designed yet.
What it meansThe branch has no saved Receipt design. The bill is saved; only the print is refused.
What to doAsk the administrator to save the design on Receipt design, then reprint.
Receipt design: what the printed receipt shows Print the receipt and reprint a bill
On screenPrinting failed: <printer>: <reason> (buttons Retry print and Cancel)
What it meansThe Penahak POS desktop app found the printer offline. The bill is saved.
What to doFix the printer (power, paper, cable, online) and press Retry print once.
Returns and replacements
On screenThis bill has already been returned.
What it meansA sales return already names this bill. A bill is returned once. Nothing is loaded.
What to doLook the return up in Accounting. A second item needs a credit note made by the accountant.
Sales return: take goods back What a return writes in the books and in stock
On screenInformation: This sales invoices already returned
What it meansThe bill chosen in Search sales invoice already has a return.
What to doChoose another bill.
On screenReceipt no is not valid.
What it meansOn Sales Replacement: the bill has no Non-Cash return, or its return was already used in an exchange, or the number is wrong.
What to doCheck the return was made as Non-Cash and the number is that of the old bill.
Loyalty and gift cards
On screenLoyalty discount amount exceeded.
What it meansThe discount typed is more than the customer's points can pay for. The box is cleared.
What to doType a smaller amount, up to the points' value.
On screenGift card is not valid.
What it meansNo sold, active, unexpired gift card with a balance has that number.
What to doCheck the number; check the card on Card Reprint.
On screenBalance is not sufficient.
What it meansThe card has no balance left to use.
What to doUse another card or pay by another method.
On screenAnother loyalty policy already runs on these dates.
What it meansThe new policy's start or end date falls inside another policy's dates (active or not).
What to doChange the dates so that they do not overlap, or end the other policy first.
On screenA printed gift card batch cannot be changed.
What it meansThe batch has been printed. Deleting it is refused in the same way.
What to doAdd a new batch instead.
On screenValue should be greater than 0
What it meansA value on the gift card form is zero.
What to doEnter an amount above 0.
Setup screens
On screenThis computer is already bound to another terminal.
What it meansUpdate Agent found another terminal with the same computer (the same MAC address).
What to doPress Reset terminal on the other terminal first, then bind this one.
On screenTerminal settings have been updated to selected agent successfully.
What it meansThe computer is bound to the terminal; the desktop app has its name and the company logo. Not an error.
What to doOpen POS Sales.
On screenProduct list not selected.
What it meansPrint or export was pressed with no product ticked on Product SKU.
What to doTick the products to print.