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Find and add products

Scan or type the product's SKU, type three letters of its name, or open Search Product. A product that is inactive, locked or not stocked at your branch cannot be added.

  • Retail POS Building the bill
  • 3 min read
  • Updated October 20, 2026

For Cashier

Three ways to add a product

  1. Scan or type the code
    Who
    Cashier
    Where
    POS Sales > the barcode box
    What changes
    Type or scan the product SKU, or the batch no of a batch product, then Enter. The line is added with quantity 1. Scanning the same product again adds 1 to its line.
  2. Type part of the name
    Where
    POS Sales > the box Product name or SKU or batch no
    What changes
    After three letters a list shows the matching products with their rate and Abbreviated rate. Double-click a row to add it.
  3. Open the search drawer
    Where
    POS Sales > Search Product
    What changes
    Filter by Product, Category, Product SKU, Type, VAT applicable or VAT inclusive with sales rate. Press a row to add it. A product with no stock is refused with "Stock quantity less than or equal to 0!".

The list in the second and third way shows the quantity on hand when your company blocks negative stock (Quantities, units and the stock limit).

What decides whether a product can be sold

A product is added only when it is active, not locked, and it is not the company's cancel product. A product the shop never received stock of can still be sold when the company allows negative stock. The product's rate comes from Sales rate on the product, or the batch's rate for a batch product. A product marked VAT inclusive shows its price without VAT and the VAT is added to the total (VAT, rounding and the kind of invoice).

Common questions

The product is in the system but the till says it was not found.

It is probably inactive or locked, or the code typed is not its SKU. Ask the stores person to check Products (Problems by symptom).

The list stays empty although the barcode works.

The branch has more than one default warehouse. Your accountant keeps exactly one on Warehouses (Set up a shop for the retail POS: checklist).

Can I sell a product at another price?

Not by typing a price: the rate comes from the product. The Rate link of a line opens Datewise rate details: double-click one of the product's dated rates to use it for that line (Discounts and adjustments on the bill).

Can a gift card go on the same bill as other products?

No. A gift card number starts with GCP and is sold as a gift card on its own bill: "Normal product and gift card product cannot be purchased in a single transaction." (Sell a gift card and pay with one)

Can I sell a product the shop has not received into stock?

Yes, when the company allows negative stock (Warn or Ignore). With Block the till limits the quantity to the stock on hand (Quantities, units and the stock limit).

Why does the name box show nothing when I type two letters?

It needs three letters before it lists products.

Related guides

Quantities, units and the stock limit Change a quantity with the minus and plus buttons or by typing it. The till refuses more than the stock on hand when your company… The POS Sales screen A map of the till screen by what you do on it: the bill lines, the totals and the payment. Discounts and adjustments on the bill Discounts come from three places: a scheme set up by the shop, the line's Discount link when the company allows it, and a bill… VAT, rounding and the kind of invoice VAT is one of the bill's adjustments, worked out on the VAT-applicable lines. The company can round the total to the whole rupee… Sell a gift card and pay with one Scan a gift card's number to sell it for cash or by bank. Press Gift card to pay with one: it pays up to its balance. A gift card… Problems by symptom What to check, in order, for the problems shops report most: the till, products, totals, payment, printing, receipts in…

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