Sell a gift card and pay with one

Q: Can I pay for a gift card with another gift card?

No. A gift card is bought with cash or by bank only. The Gift card payment and loyalty points are not offered on a gift card sale.

Scan a gift card's number to sell it for cash or by bank. Press Gift card to pay with one: it pays up to its balance. A gift card sale cannot be mixed with other products.

Retail POS Gift cards

5 min read

Updated October 20, 2026

For Cashier Supervisor or shop manager Accountant

Sell a gift card

Scan the card
Who
Cashier
Where
POS Sales > the barcode box
What changes
The card's number starts with GCP. The line shows the card's description, its value as the Amount, the Discount and the Net amount the customer pays.
Take the payment
Where
Cash, Bank/Wallet Payment
What changes
A gift card is paid in cash or by bank. The Gift card payment and loyalty points are not offered on a gift card sale.
Save
Where
Sales/Print
What changes
The card is sold and the receipt prints. The card is usable at once.

Rules:

A gift card cannot be on the same bill as other products: the screen says "Normal product and gift card product cannot be purchased in a single transaction."
The same card twice on one bill is refused: "This gift card already included on current sales list."
A card can be sold only while it is active, not yet sold, and today is not after its Last date to sale (Issue gift cards, print them and reprint one). Otherwise the screen shows that the card was not found.
A gift card sale has no VAT, no scheme and no change to the quantity. Many cards can be sold on one bill.
The card expires after its Expiry days, counted from the day it is sold.

Pay with a gift card

Press Gift card
Who
Cashier
Where
POS Sales > Gift card
What changes
The window Gift card scan opens.
Scan or type the card number
Where
Barcode (the card number field)
What changes
"Gift card balance amount:" shows what is left. If the card is not valid the screen says "Gift card is not valid."
Check the amount
Where
Gift card amount
What changes
It takes the card's balance, or less when the bill is smaller. Pay the rest with Cash or Bank/Wallet Payment (Pay with more than one method).
Save
Where
Sales/Print
What changes
The card's balance is used up by the amount you took.

A card is not valid when it was never sold, is inactive, is past its expiry, was returned, or has no balance left.

What happens

Area	Change
Selling a card	A sales invoice for the card at its value; the customer pays the price. The value is held as a liability until the card is spent
Paying with a card	The card's balance goes down. The bill is paid by the card as by cash
Stock	A gift card sale takes no stock
IRD	The card sale is an invoice like any bill (IRD-ready invoicing at the till)

Worked example: selling a card of 1,000 for 900, then spending it

Selling. The cashier scans the card's number (it starts with GCP). The batch has Equivalent amount 1,000 and Paid amount 900, so the line shows Amount 1,000, Discount 100 and Net amount 900. The customer gives 1,000 in cash: Return amount 100. The cashier saves. There is no VAT on a gift card. In this example the gift card product has no sales ledger of its own, so the sale and the journal both use the company's Sales ledger ("Sales income" below).

When	Entry	Debit	Credit
At the save	The sales invoice for the card	The customer (walk-in) 900; the discount's own account 100	Sales income 1,000
At the save, in the same step	A journal moving the value out of sales	Sales income 1,000	The gift card account 1,000
A moment later	The receipt for the cash	Cash 900	The customer (walk-in) 900

The 1,000 is not left as income: it is held in the gift card account (what the shop owes in cards not yet spent), and the 100 discount is the shop's cost of the offer. The card can be used at once, and it expires 365 days after today if the batch has Expiry days 365.

Spending. Later the customer buys goods for 1,500. The cashier presses Gift card and scans the number: "Gift card balance amount:" shows 1,000. Gift card amount takes 1,000 and Cash the other 500. A moment later:

Entry	Debit	Credit
A debit note for the card	The gift card account 1,000	The customer 1,000
A receipt for the cash	Cash 500	The customer 500

The card now has no balance, so scanning it again says "Gift card is not valid." On a bill of only 600 the cashier would type 600 in Gift card amount, and the card would keep the rest of its balance (1,000 less 600).

Common questions

The card scans as not found.

It is not active, it is already sold, or its last date to sale has passed. Check it on Card Reprint.

The customer wants cash instead of the balance.

The till does not pay out a gift card. Follow the shop's policy and tell your accountant.

The card still has money but says not valid.

It has expired: the sale date plus the expiry days.

Can I pay for a gift card with another gift card?

No. A gift card is bought with cash or by bank only. The Gift card payment and loyalty points are not offered on a gift card sale.

A customer returns goods that were paid with a gift card. Is the card refilled?

No. A gift card used on a bill is not refilled by a return. Your accountant settles it by hand (Sales return: take goods back).

Sell a gift card

Pay with a gift card

Common questions

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