A day as the cashier

Before you start

• Your till computer has the Penahak POS desktop app running and is bound to its terminal. If POS Sales says "Terminal has not been set yet", tell your supervisor (Open the till and accept the cash, Terminals: register a till and bind its computer).
• A list headed List of items need to set in configuration page means something in the shop's setup is missing. Tell your supervisor: your administrator or accountant sets it (Set up a shop for the retail POS: checklist).
• If your shop gives a float, your supervisor has entered it for your till. The cash page says "You've received petty cash amount Rs. ...": count the drawer, and press Accept only when the money matches. If the amount is wrong, press Cancel and tell your supervisor (Petty cash: the float for each till).
• Yesterday's hand over is done. If the page says "Please hand over the previous day's cash.", finish it first (Hand over the cash at the end).
• The receipt printer has paper and is on (Print the receipt and reprint a bill).
• You know who allows a sale on credit and who keeps the shop's secret key for deleting a line (Sell on credit to a named customer, Quantities, units and the stock limit).

1. Opening
   Open the till and accept the cash

   Open POS Sales. If a message lists missing items or says the terminal is not set, tell your supervisor. Count the drawer and press Accept (Open the till and accept the cash).

2. Each customer
   Scan and sell

   Scan the products, choose a customer if there is a reason, check the totals and take the payment (Find and add products, Take the payment: cash, bank and wallet). Press Sales/Print, Save and print, and give the receipt (Save the bill: Sales/Print).

3. A busy moment
   Hold a bill

   Use Draft with the customer's mobile number to serve the next person, then recall it (Put a bill on hold and recall it).

4. On credit
   A regular customer

   Choose the customer and confirm Credit only when your supervisor allows it (Sell on credit to a named customer).

5. A customer comes back
   Return or exchange

   Load the bill on Sales Return by its number, tick the goods, choose Cash or Non-Cash and press Return. For an exchange, use Sales Replacement after a Non-Cash return (Sales return: take goods back, Sales replacement: exchange goods).

6. A receipt is lost
   Reprint

   The three dots, Reprint bill, the bill number (Print the receipt and reprint a bill).

7. Closing
   Hand over the cash

   On Terminal cash, open your responsibility, count the notes and coins, name who takes the cash, and Accept and close (Hand over the cash at the end).

End of the day

• No bill is still on hold that the customer will come back for: a held bill lasts 30 minutes (Put a bill on hold and recall it).
• You know your cash refunds of the day. Each lowers the cash you hand over, and your accountant checks that each has its payment voucher (Sales return: take goods back).
• Hand over at the end of your shift, before midnight. Count the notes and coins, name who takes the cash, write your Notes and press Accept and close (Hand over the cash at the end).
• If two people used your till, count together: the hand over counts every cash bill of the till, whoever sold.
• Card and wallet payments are not in the drawer. Do not count them with the cash.
• A shortage or an excess is recorded on the hand over, in whole rupees. Nothing is booked in Accounting: the accountant books it by hand if the shop wants it (Hand over the cash at the end).

Common questions