Penahak Retail POS is the till of a shop. A cashier scans the products, takes the payment and prints the receipt. The bill is a sales invoice in Penahak Accounting at that moment, the goods have left the shop's stock, and the payments reach the books a moment later: the shop and the accounts never need to be matched by hand.
This help explains each job in plain steps: where to press, what changes, and why a rule exists. Pick your role under Who does what, or start with the short path below.
Every bill is an IRD-ready invoice and follows your company's IRD setting. Setting up a new shop? Start with the Set up a shop for the retail POS: checklist.
Start here
New to the till? Read these in order.
Pick an area
The help is grouped by area. Open one here or in the menu; search covers every area.
Who does what
Most-asked questions
The till says the terminal has not been set.
The computer is not bound to a terminal. On that computer open Terminal and press Update Agent for its row. See Terminals: register a till and bind its computer.
A list of items to set shows instead of the till.
Something the till needs is missing: a ledger, a numbering series or the warehouse. See Open the till and accept the cash.
Can we sell on credit?
Yes, to a named customer who is not marked Cash selling customer, after the cashier types Credit. See Sell on credit to a named customer.
A customer returns goods.
Use Sales Return: load the bill by its number, tick the goods, choose Cash or Non-Cash. See Sales return: take goods back.
How do I exchange goods?
Return the old goods as Non-Cash, then sell the new ones on Sales Replacement with the earlier bill's number. See Sales replacement: exchange goods.
Where is the receipt in Accounting?
It follows the bill by a moment, in Receipt voucher, with the bill number as its reference. See When the payments reach the books.
How do loyalty points work?
A policy sets the points for each amount spent; a second policy sets what points are worth. See Loyalty policy: how customers earn points and Spend points on a bill: the loyalty adjustment policy.
Why is a bill over Rs 9,999 a tax invoice?
The till makes a bill above that amount a tax invoice, and a smaller one an abbreviated invoice unless the cashier chooses Tax invoice. See VAT, rounding and the kind of invoice.