Hand over the cash at the end

Q: The Handover to list is empty.

No user of the branch has a supervisor role . The administrator switches Is this a supervisor role ? on for the role of the people who may take the cash ( Who may do what: roles, scopes and the supervisor role ).

At the end of the day the cashier counts the drawer, compares it with what the till sold in cash, and hands the cash over to a named person. A difference is recorded as excess or less. Nothing is posted to Accounting.

Retail POS Cash and shifts
5 min read
Updated October 20, 2026

For Cashier Supervisor or shop manager

On this page

The idea
Hand over
What the amounts mean
Common questions

The idea

A cashier takes responsibility for a till's cash when they press Accept at the start (Open the till and accept the cash). At the end they hand the cash over: they count it, the screen compares the count with what the till should hold, and the cash goes to a named person. The record is the shop's control of its cash drawers.

The screen is Terminal cash, with three tabs: Cash handover, Terminal sales and Branch sales (the last two are reports: Terminal sales and branch sales).

Hand over

Open your responsibility
Who
Cashier
Where
Terminal cash > Cash handover
What changes
The list shows your responsibilities with their Terminal, Responsibility taken from, Date, Initial amount, Transaction amount, Closing amount, Notes and Handover. The list starts filtered to Handover equals No. Press the edit button of the open row.
Check the cash sales
Where
Sales amount handover
What changes
The window shows the cash taken on the till since you accepted: each bill or return with its Tender amount, Return amount (change or refund) and Net amount, and the Sales amount that should be in the drawer.
Count the drawer
Where
Rs. 1 to Rs. 1000
What changes
Type how many of each note or coin you hold. The total shows and Excess amount or Less amount is filled in when it differs from the sales amount.
Choose who takes the cash
Where
Handover to, Is transfer, Notes
What changes
Handover to lists the users of the till's branch whose role is a supervisor role: choose the person who takes the cash. Switch Is transfer on when the cash stays in the drawer for the person you named, who takes over this till. Notes is required.
Accept
Where
Accept and close
What changes
If the count differs from the sales amount, a window Handover amount mismatch says "Deficit Amount :n" or "Excess amount :n". Type the number to confirm. Then the hand over is saved.

A hand over can be printed from its row. A later user who opens the same till sees the closing amount you transferred (Open the till and accept the cash).

What happens when you hand over

Area	Change
Your responsibility	Closed, with the count by note, the person who took the cash and your notes
Excess or less	Recorded on the hand over in whole rupees. Nothing is booked in Accounting: the accountant books a shortage or excess by hand if the shop wants it
The next person	With Is transfer, the closing amount is offered to the person you named when they accept this till
Sales and payments	Nothing changes: the bills and their receipts are already in Accounting
Your till tomorrow	Opens normally. A responsibility left open from an earlier day blocks it until you hand over

What the amounts mean

Initial amount: the float (petty cash) and any cash transferred to you.
Transaction amount: the cash taken on the till since you accepted, less the change and the cash refunds.
Closing amount: initial + transaction: what the drawer should hold.

Worked example: a day's hand over with a small shortage

A cashier accepted a float of Rs 5,000 in the morning. During the day the till took cash, gave change and paid one cash refund. Card and gift card payments were also taken.

Figure	Amount
Initial amount: the float	5,000
Cash taken: the cash given by customers, less the change	11,600
A Cash refund on a return	-1,017
Transaction amount	10,583
Closing amount: 5,000 + 10,583	15,583

The card payments (say 3,000) and the gift card payments are not in these figures: only cash counts.

The cashier counts 15 notes of 1,000 and 1 of 500: 15,500. The window shows Less amount 83. On Accept and close a window Handover amount mismatch says "Deficit Amount :83". The cashier types 83 to confirm, and the hand over is saved with 83 as the less amount. With a count of 15,600 it would say "Excess amount :17".

Nothing is booked in Accounting. If the shop wants the 83 in its books, the accountant makes a journal.

If the cashier switched Is transfer on and named the evening cashier, the evening cashier is told the Closing amount, 15,583, when they accept the till: not the 15,500 that was counted. Write the shortage in Notes and tell the evening cashier, so they count the drawer before they accept.

Common questions

My open responsibility is not in the list.

The list shows only your own, filtered to Handover = No. Remove the filter, or check the date.

The sales amount is higher than the cash I have.

Check whether a colleague gave change or took cash on the same till, whether a cash refund was paid, and whether a card payment was keyed as cash (Terminal sales and branch sales).

The Handover to list is empty.

No user of the branch has a supervisor role. The administrator switches Is this a supervisor role ? on for the role of the people who may take the cash (Who may do what: roles, scopes and the supervisor role).

Can a supervisor close a cashier's hand over?

Not from the supervisor's login. The cashier hands over from their own login.

The excess or the less I typed to confirm shows no paisa. Where did it go?

The hand over works in whole rupees. A paisa difference is dropped, both on the screen and in the saved excess or less.

We work until after midnight. Is the late cash in my hand over?

No. The hand over counts the cash taken from the moment you accepted until midnight of that day. Hand over at the end of each shift, and let the next person accept the till.

When do I switch Is transfer on?

When the cash stays in the drawer for the person you named, who takes over this till. They are told the Closing amount when they accept the till, and it is added to the float as their Initial amount.