Void an item

Q: Why can't I void this dish?

It is already Done (the void button is hidden), or the dish is already billed. See the warning above.

Q: Where can the manager see the voids?

Reports › Void / Comp Audit : date, table, waiter, dish, amount and reason of every void and comp.

Void a dish that was sent by mistake. Give a reason; the restaurant's rule may ask for your secret key. The kitchen gets a cancel ticket.

Restaurant POS Corrections and returns
4 min read
Updated October 20, 2026

For Waiter or captain Cashier Manager or owner

On this page

Void a sent dish
When the secret key is asked
A dish you have not sent yet
Common questions

Void a sent dish

Find the dish
Who
Waiter, captain or cashier
Where
The table's order screen > tab Sent KOTs > the dish
What changes
Each ticket lists its dishes with a status icon. A dish that is already Done has no void button.
Press the void button
Where
The void button of the dish
What changes
Void this item? Press Void. For a combo the question is Void all combo child items?
Give a reason
Where
Select Void Reason
What changes
Choose Customer Changed Mind, Wrong Item Entered, Kitchen Error / Spoilage, Allergen / Dietary Restriction, Item Unavailable, Duplicate Entry or Other, then Continue. A reason is required for the void audit trail.
Authorize if asked
Where
Manager Authorization Required
What changes
Type your Secret Key and Confirm. This window appears only when the restaurant's setting asks for it: see below.
Needs
Your secret key, when the setting asks for it.

The screen says "Item voided". The dish is off the check, the bill, and the kitchen's screen, and a cancel ticket goes to its station so nobody makes it. If the kitchen has already started the dish, tell them as well.

What happens

Area	Change
Table	The dish leaves the check; the total falls
Kitchen	The dish disappears from the Kitchen Display; a cancel ticket goes to the station's printer
Invoice and IRD	The dish is not on the invoice
Stock	Nothing: stock had not moved
Approvals	The user's secret key when the settings ask; a manager's approval for a dish charged to a room

Worked example: two beers sent instead of one

The guest of T4 wanted one beer at 450, and the waiter sent two. The restaurant's setting Allow Void Without Manager PIN is off, and the waiter has a secret key.

Step	What the waiter does	What happens
1	Opens T4, the Sent KOTs tab, finds the extra beer line	A beer that is still Pending has a void button
2	Presses the void button, then Void at Void this item?	The reason window opens
3	Chooses Duplicate Entry and Continue	Manager Authorization Required asks for the secret key
4	Types their own secret key and Confirm	"Item voided"

The extra beer leaves the check and the bill. The Kitchen Display no longer shows it, and a cancel ticket prints at the Bar so nobody pours it. Nothing was in the stock or in the books yet, so nothing there changes. The void is in Void / Comp Audit with its reason.

When the secret key is asked

The restaurant's setting Allow Void Without Manager PIN decides:

Off: a void asks for the Secret Key of the person voiding (a user who has no secret key is not asked).
On: a void needs only the reason.

A wrong key says Invalid secret key. Please try again. The key checked is the one of the user who is logged in: the restaurant has no separate manager PIN. When a manager must authorize a void, the manager does it on their own login. See Restaurant POS Settings.

A dish you have not sent yet

Remove it from New Order instead: it was never sent, so there is nothing to cancel (Take an order).

Common questions

Why can't I void this dish?

It is already Done (the void button is hidden), or the dish is already billed. See the warning above.

I do not remember my secret key.

Ask your administrator to reset it in your user settings. A manager can also void the dish on their own login.

Where can the manager see the voids?

Reports › Void / Comp Audit: date, table, waiter, dish, amount and reason of every void and comp.