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Bill the table and take payment

Open the bill, check it, choose how the guest pays, and confirm. The bill is posted, printed, and the table is marked for cleaning.

  • Restaurant POS Billing and payment
  • 10 min read
  • Updated October 20, 2026

For Cashier Waiter or captain

On this page

Take payment

  1. Open the bill
    Who
    Cashier or waiter
    Where
    The table's order screen > Bill; or Floor Plan > the table card > Click to view bill information
    Needs
    Permission to bill. Without it the Bill button is not shown.
    What changes
    The Bill drawer opens with the table, the guests, the customer (Walk-in / Anonymous unless you pick one), the items and the totals.
  2. Check the bill
    Where
    Bill tab
    What changes
    Subtotal, then the lines Penahak adds (service charge, discount, VAT, round-off) and the TOTAL of the bill. Below it, Tip (not part of the invoice): type an amount if the guest leaves one, and To collect (bill + tip) shows what to take. Give a discount or comp a dish first if needed: Discounts and complimentary dishes.
  3. Choose the payment method
    Where
    Payment Method: Cash, Card, QR / Mobile or Split Pay
    What changes
    Each shows its own fields, below.
  4. Confirm
    Where
    Confirm Payment · amount
    What changes
    The bill is posted. The screen says "Bill posted — Ref: number", the bill prints, a small window Bill #number shows the bill (Done closes it), and you return to the Floor Plan where the table is Needs Cleaning.

Cash

Type the amount received in Cash received: (or press a quick amount button). The screen shows Change when the guest gives more. If the amount is less than the total: Amount entered (X) is less than the total (Y).

Card

Type the Card amount: and choose the bank (Select bank:; the company's default bank is chosen for you). A card or QR payment is never more than the bill: change is given only in cash.

QR / Mobile

Type the Amount received: and choose the bank the money goes to. The guest scans your QR code and pays.

If the till has a QR merchant set up, press Generate Dynamic QR: a window shows a QR code for the exact amount, and a message says QR payment confirmed. when the payment arrives. If it says Enter a valid amount before generating QR, type the amount first; Failed to generate QR means the QR could not be made: take the payment by another method or ask your administrator.

Split Pay

Use Split Pay when one bill is paid in several ways: part cash, part card. Add a row for each payment with + Add Payment (pick Cash, Card or QR and type the amount). The screen shows Total paid: Rs. X | Balance: Rs. Y, and Short by Rs. X until the payments cover the total. To split among guests, use the Split tab: Split the bill between guests.

The cash line takes the change: when the guest hands over more cash than is left to pay, the change comes off the cash line, never off a card or QR line. Card and QR together cannot be more than the bill. Each payment goes to its own account: the cash to the cash book, each card or QR line to the bank chosen for it. The cash shift counts the cash part of the bill in its expected cash (Open and close the cash shift).

Tip

A tip is not part of the bill: it is not on the invoice, not in sales and not in VAT. Type it in Tip (not part of the invoice) and take the bill and the tip together: the payment fields, the quick amounts and Confirm Payment then show the bill plus the tip. The tip goes with the tender you take it in: with Split Pay it goes with the cash line if there is one, else with the first line that covers it.

The tip is recorded with the bill in Accounting as a receipt into the cash book (or the bank, for card and QR) for the Tips payable ledger; the staff are paid from that ledger later (Open and close the cash shift). The printed bill shows the tip below the total, then the amount paid.

The Tip field is off, with the line To take tips, set the Tips payable ledger in Restaurant POS > Settings., until your administrator sets that ledger (Restaurant POS Settings). A check charged to a room or event takes no tip (Charge a check to a hotel room or event).

Leave the bill for later

For a regular customer who pays later, choose the customer and switch Payment as Due sales: Bill a customer on account (Due sale).

When the screen refuses the bill

You seeWhat to do
Payment amounts are short. Please add remaining amount.The payments do not cover the total. Add the rest
The payments (Rs. X) do not cover the bill total (Rs. Y). Take the remaining Rs. Z, or make it a due sale.Take the rest, or switch the bill to Due (Bill a customer on account (Due sale))
Card and QR payments (Rs. X) are more than the bill total (Rs. Y)...Lower the card or QR amount: change is given only in cash
Change is given only in cash, but a card or QR payment carries change...Reload the page and take the payment again
Amount entered (X) is less than the total (Y).Type at least the total
Cannot post a bill with zero total. Please add items first.The check has no items
Default bank ledger not configured...Card and QR need a default bank in Accounting: ask your accountant
Sales Document Number not configured...The bill numbering is not set for today: ask your accountant
N items still being prepared in the kitchenA warning only: you can bill, but the food may not have been served
The cash payment (Rs. X) does not cover the tip of Rs. Y.Type the amount received with the tip included, or lower the tip
A tip is taken in cash, by card or by QR. Choose one of them.Take the tip with a cash, card or QR payment
No Tips payable ledger is set, so a tip cannot be taken...Remove the tip, or ask your administrator to set the ledger (Restaurant POS Settings)
No active Receipt document numbering covers...A tip needs the Receipt numbering in Accounting: ask your accountant, or remove the tip
This bill does not add up...Close the bill, open it again and confirm again; if it stays, report it (Problems by symptom)
The item discount on X cannot be posted...Remove that item's discount, or ask your accountant to add a product-wise discount term

Nothing is recorded when the bill is refused: fix the cause and confirm again. See Problems by symptom.

What happens when the bill is posted
AreaChange
TableThe check closes; the table is Needs Cleaning
KitchenNothing (a warning shows if dishes were still pending)
Invoice and IRDOne sales invoice for the whole check; IRD-ready, following the company's IRD setting
Customer or cashOne receipt per cash or bank ledger: the cash (less the change) to the cash book, each card or QR bank its own receipt
TipNot on the invoice. One receipt for the tip: the cash book or bank of its tender, credited to Tips payable
StockLeaves the branch's default store, comped dishes included

Common questions

The guest wants a receipt for each person.

Use Split Pay or the Split tab (Split the bill between guests). The bill stays one invoice; the receipts show the payments.

We took the payment but the bill is not posted.
Can I reopen a table after it was paid?

No. A posted bill cannot be reopened or changed. Return the items on the same day (Sales Return: give back items of a paid bill) and bill the table again as a new check.

Can I post a bill without a payment?

Only when every dish is complimentary, or the bill is left as a Due sale to a customer (Bill a customer on account (Due sale)).

Why is the tip not in the bill's total?

A tip is not a sale. It is shown below the total and paid with the bill, and Accounting keeps it in Tips payable for the staff.

The guest pays the bill by card and leaves a tip in cash. Can I take both?

Yes, with Split Pay: a Card line for the bill and a Cash line for the tip. With Split Pay the tip goes with the cash line if there is one, else with the first line that covers it.

Related guides

Discounts and complimentary dishes Give a bill discount on the Discount tab, a discount on one dish with the tag icon, or make a dish complimentary with the gift… Split the bill between guests Split the payment of one bill between guests: equally, by the dishes each had, or by amounts you type. The bill stays one invoice. Bill a customer on account (Due sale) Choose a customer on the bill and leave all or part of it due. The invoice goes to the customer's account; the customer pays… Print a bill, a pro forma bill and a reprint The paid bill prints by itself. A bill that is not paid yet prints as a pro forma bill. Any paid bill can be reprinted: an exact… Charge a check to a hotel room or event A restaurant that belongs to a hotel can charge a whole check to an in-house guest's room or to an event. The guest pays it with… From the bill to the invoice in Accounting A paid bill becomes one sales invoice in Penahak Accounting, with its VAT, service charge and payments. Here is what is on it and… Payment methods, banks, QR and the store Cash, card and QR need a ledger to land in. Set the cash book, the default bank, the branch's store and, for QR, the merchant. Problems by symptom What to check, in order, for the problems restaurants report most: tickets, voids, totals, QR, tables, room charges, posting.