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The Kitchen Display

The kitchen's screen shows each ticket with its age. Tap a dish when it is done, or bump the whole ticket.

For Kitchen Waiter or captain Manager or owner

On this page

Open it

Restaurant POS › Kitchen Display shows the tickets sent from the tables, oldest first. Choose the station at the top (Select station: All Stations or one, each with its colour). Switch on Fullscreen for the wall display.

What a ticket shows

  • The table (or Counter), a tag Take Away or Delivery when it is not a table order, the KOT time and N pax (the guests).
  • A timer that shows how long the ticket has waited and changes colour after 5, 10 and 15 minutes. The border of the card follows the station's colour.
  • The order note (for example an allergy), each dish with its quantity, its options and its note, and the seat when one was chosen.
  • A progress line: n/m items and All ready when every dish is done.

Work through a ticket

  1. A new ticket arrives
    Who
    Kitchen
    Where
    The Kitchen Display
    What changes
    A beep plays (unless the sound is off) and a note says New Order: N new items received.
  2. Mark a dish done
    Where
    Tap the dish on the ticket
    What changes
    The dish is greyed out and struck through: it is Done and shows on the Pass Board for pick-up.
  3. Finish the ticket
    Where
    The ticket's BUMP ALL button (it reads DONE — BUMP ALL when every dish is done), or Bump all items at the top for every ticket
    What changes
    Every dish of the ticket is marked Done and the ticket leaves the screen. Bump all items asks Bump all items? (This will mark every active KDS ticket as done.).

A bumped ticket can be seen again under Recall: the drawer Recalled Orders lists the tickets bumped a short time ago, so a ticket bumped by mistake can be found. Mute alerts (and Enable alerts) switch the beep off and on; Refresh reloads the tickets.

Common questions

The ticket does not appear on the screen.

It was sent to another station: choose All Stations, or check the dish's station (Kitchen stations and product group routing).

A ticket was bumped by mistake.

Open Recall and read it; ask the waiter to send the dishes again if they were not made.

There is no sound.

The alerts are muted (Enable alerts) or the device's sound is muted.

The waiter voided a dish I am cooking. What do I see?

The dish disappears from the screen, and a cancel ticket prints at your station so nobody makes it (Void an item).

Does BUMP ALL serve the dishes?

No. It marks every dish of the ticket Done. The waiter marks them Served on the Pass Board (The Pass Board: ready for pick-up).

Related guides

Orders, kitchen tickets and item status Each time you send items to the kitchen you create one ticket (KOT). Every item on it moves from Pending to Done and then Served. Send an order to the kitchen and reprint a KOT Send KOT / BOT turns the draft order into tickets at each station. The cash shift must be open. A lost ticket is reprinted from… The Pass Board: ready for pick-up The Pass Board lists every dish the kitchen has finished and nobody has picked up yet. Mark a dish Served when it leaves the pass. Kitchen stations and product group routing A station is a place that prepares food or drinks. Route each product group to a station so each ticket reaches the right kitchen… Problems by symptom What to check, in order, for the problems restaurants report most: tickets, voids, totals, QR, tables, room charges, posting.