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Charge a check to a hotel room or event

A restaurant that belongs to a hotel can charge a whole check to an in-house guest's room or to an event. The guest pays it with the room bill. A standalone restaurant never sees this.

  • Restaurant POS Billing and payment
  • 3 min read
  • Updated October 20, 2026

For Cashier Manager or owner Accountant

Only when the restaurant's branch has a hotel

When the restaurant's branch has an active hotel in Penahak, the Bill panel offers one more payment method: Charge to room / event. A standalone restaurant does not see it, and everything else works as before: a check paid at the table (cash, card, QR) keeps the restaurant's own invoice and receipt.

  1. Choose Charge to room / event
    Who
    Cashier
    Where
    Bill > Payment Method
  2. Find the guest or the event
    Where
    Guest or event at hotel name: (placeholder Room number, guest name, folio or event)
    What changes
    In-house guests' open folios (walk-ins too) and the coming days' events are listed with room, guest, folio and balance. No in-house guest or event matches shows when nothing fits.
  3. Read the confirmation
    What changes
    The whole check (Rs. X) goes to the folio. No restaurant bill or receipt is issued: the guest settles it on the folio and gets one tax invoice at checkout.
  4. Press Charge Rs. X to folio
    What changes
    The check closes. The screen says "Check charged to Room N (folio F)." or "Check charged to event E (folio F)."
What happens
AreaChange
TableThe check closes; the table is Needs Cleaning
FolioOne line per dish with its share of discount, service charge and VAT; the hotel's routing may send food to a company or group folio
CreditThe stay's credit limit and no-post setting apply; a manager approves above them
PackageA meal included in the guest's package is taken from the package; only the rest is charged
Invoice and IRDNo restaurant invoice; the items appear once on the hotel's invoice at check-out
StockLeaves the restaurant's store with the hotel invoice, not at the table

Voids and refunds

WhenWhat to do
Void a dish while the guest's folio is openVoid it in the POS as usual: its folio line is voided with it. The hotel's manager approval may be asked
Refund a whole charged check before check-outSales Return › Folio charges > Refund with a reason: the check leaves the folio
After the guest checked out (the folio is invoiced)Not from the POS. The hotel issues a credit note on the folio's invoice

A part refund of a charged check is not offered: the whole check leaves the folio.

Common questions

I don't see Charge to room / event.

It shows only when the restaurant's branch has an active hotel in Penahak. When the hotel has just been switched on, it appears within two minutes.

Can the guest pay part at the table and charge the rest to the room?

No: charging to the room takes the whole check. A tip cannot go on a folio either: remove it, or settle the check at the table.

The guest has already checked out.

Their folio is closed, so the check cannot go to it. Settle it at the table.

Does the guest get a restaurant bill?

No restaurant invoice is printed for a check charged to a room. The items appear on the hotel's invoice at check-out.

Does the charge need a manager?

A manager approves a charge that goes above the stay's credit limit, or for a stay that does not allow posting.

Related guides

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