Send an order to the kitchen and reprint a KOT

Q: The kitchen did not get the ticket.

Check the ticket on the Sent KOTs tab: it is there, so the order was sent. Then see Problems by symptom for the printer.

Q: I sent the same dish twice by mistake.

Void the extra one ( Void an item ); the kitchen gets a cancel ticket.

Q: Does the waiter need to send each station's ticket separately?

No. One Send KOT / BOT prints one ticket for each station that has dishes in the order.

Send KOT / BOT turns the draft order into tickets at each station. The cash shift must be open. A lost ticket is reprinted from Sent KOTs.

Restaurant POS Kitchen
3 min read
Updated October 20, 2026

For Waiter or captain Cashier

Send the order

Check the order
Who
Waiter or captain
Where
New Order tab
What changes
Items, options, seats and notes are right.
Send
Where
Send KOT / BOT
What changes
One ticket per station prints and shows on the Kitchen Display. The screen says "KOT queued for N print jobs." or "KOT sent to kitchen!" and returns to the floor.
Needs
An open cash shift (Open and close the cash shift).

What happens

Area	Change
Table	Stays Occupied; the KOT count on its card goes up
Kitchen	The tickets print at the stations; the dishes show on the Kitchen Display as Pending
Invoice and IRD	Nothing yet
Stock	Nothing yet: stock moves at billing

If the screen shows No cash shift open — orders cannot be sent to kitchen., press Open Shift, open the shift, and send again.

Worked example: one send, three stations

The restaurant has the stations Hot Kitchen, Cold Station and Bar, and each product group is routed to one. The waiter of table T4 presses Send KOT / BOT with this order:

Dish	Its station	Ticket
2 Chicken Momo	Hot Kitchen	The Hot Kitchen ticket
1 Green Salad	Cold Station	The Cold Station ticket
2 Beer	Bar	The Bar ticket, printed as a BOT because the station's name contains "bar"

Three tickets print, one at each station, and the same dishes show on the Kitchen Display as Pending. The screen confirms with a message such as "KOT queued for 3 print jobs." and returns to the floor. The check's KOT count goes up by one, and no stock moves yet.

The Cold Station's printer is out of paper. The waiter opens T4, the Sent KOTs tab, sees the KOT is listed (so the order was sent), and presses its printer icon: "Reprint queued for 3 print jobs." The KOT prints again at all three of its stations, not only at the Cold Station.

Reprint a KOT

Open the table and the Sent KOTs tab. Each ticket is listed with its number (#KOT), its items and their status. Press the printer icon of the ticket: the screen says "Reprint queued for N print jobs." and the ticket prints again at its stations.

If it says No reprint jobs were queued for this KOT., the ticket has no active item (every item is voided or the restaurant does not print tickets).

Common questions

The kitchen did not get the ticket.

Check the ticket on the Sent KOTs tab: it is there, so the order was sent. Then see Problems by symptom for the printer.

I sent the same dish twice by mistake.

Void the extra one (Void an item); the kitchen gets a cancel ticket.

The bar's drinks printed in the kitchen.

The drinks' product group is routed to the wrong station: Kitchen stations and product group routing.

Does the waiter need to send each station's ticket separately?

No. One Send KOT / BOT prints one ticket for each station that has dishes in the order.

The shift is not open and the waiter cannot send. Whose shift is needed?

The shift of the user who sends. A colleague's shift does not count (Open and close the cash shift).