Add items
- Find the dish
- Add it
- Choose its options
- Adjust the line
- Add a note for the whole table
A dish that is greyed out cannot be added. A combo adds all its parts at once ("Combo added: N items"): see Combos and bundles.
| Area | Change |
|---|---|
| Table | Nothing yet: the check shows only what was sent |
| Kitchen | Nothing until Send KOT / BOT |
| Invoice and IRD | Nothing |
| Stock | Nothing |
Remove an item you have not sent
Press the bin icon (Remove) on a line of New Order. A window asks Reason for remove (Wrong item selected, Customer changed mind, Duplicate item, Kitchen not available, or Other with your own words, up to 200 characters), then Remove. Without a reason the screen says: Please select remove reason. The line is gone from the order; under the list, Removed Items shows what was removed on this screen. A dish already sent is voided instead: Void an item.
Check before you send
The list shows each dish, its options and its price, the Subtotal and the Grand Total of the order. When the total looks wrong, check quantities and options. The billed total also carries VAT and service charge: see From the bill to the invoice in Accounting.
When the order is right, press Send KOT / BOT: Send an order to the kitchen and reprint a KOT.
Common questions
Can I add an item after the table is billed?
No. The check is closed. Open the table again for a new check.
Two waiters add items to the same table.
Each device keeps its own draft. Whoever presses Send KOT / BOT sends the items on that device; the other device's draft stays until it is sent.
The dish needs a price change.
Prices come from the product in Accounting: The menu: dishes and drinks are products.