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Restaurant POS Settings

The few settings of the restaurant itself: the default order type, the KOT prefix, kitchen printing, whether a void needs the secret key, and the Tips payable ledger.

For Manager or owner Administrator

The settings

Open Restaurant POS › Configuration › Settings (the screen is titled Restaurant POS Settings). A note at the top says where VAT and service charge are set: VAT and service charge rates are configured in Accounting > Bill Terms.

SettingWhat it does
Default Order TypeThe order type Open Table starts with: DineIn, TakeAway or Delivery. Type it exactly like this
KOT PrefixThe letters at the start of every KOT number (up to 10 letters; the default is KOT)
Auto Refresh (seconds)A number from 5 to 300 kept for the kitchen display. The display updates itself as orders arrive, so leave it as it is
Print KOT on Send to KitchenOlder printing straight from the browser. The screen advises keeping it off when tickets print through the printer routes: see Printers for kitchen tickets and bills
Allow Void Without Manager PINOff: a void asks for the secret key of the user. On: a void needs only a reason
Tips payable ledger (card Tips)The ledger tips are owed to staff in. Until it is set the till takes no tip. See below

Press Save Settings: "Settings saved successfully". Below, the Printing section sets the printers: see Printers for kitchen tickets and bills.

Tips payable

A tip is not part of the bill: it is not a sale and not in VAT or IRD. The till takes it with the payment and records it in Accounting as money received into the cash book (or the bank, for card and QR) and owed to the staff, in the Tips payable ledger you choose here. The staff are paid later with a payment voucher from that ledger (Open and close the cash shift).

  1. Make the ledger
    Who
    Accountant
    Where
    Accounting > chart of accounts
    What changes
    A ledger such as Tips payable under a liability group (for example Current Liabilities). It must not be a cash, bank or customer ledger.
  2. Choose it
    Who
    Administrator
    Where
    Restaurant POS Settings > Tips > Tips payable ledger
    What changes
    Search the ledger by name and press Save Settings. The Tip field on the bill turns on.

To stop taking tips, clear the ledger and save. A ledger that is not a liability ledger is refused when you save, with the reason, for example X is not a liability ledger. Tips are owed to staff, so Tips payable needs a liability ledger, such as Tips payable under Current Liabilities.

Common questions

The KOT numbers start with the wrong letters.

Change KOT Prefix. New tickets use it; tickets already sent keep theirs.

A waiter can void without any check.

The user has no Secret Key, or Allow Void Without Manager PIN is on. See Void an item.

The Tip field on the bill is greyed out.

No Tips payable ledger is set for the branch. Choose one under Tips and save.

Related guides

Printers for kitchen tickets and bills Each station prints its own tickets, and the bill prints at the till. Here is how a station is tied to a printer and what the… Void an item Void a dish that was sent by mistake. Give a reason; the restaurant's rule may ask for your secret key. The kitchen gets a cancel… Open a table and start a check Pick a free table, say how many guests, the order type and the waiter, and the check opens. A paid table is cleaned and marked… Send an order to the kitchen and reprint a KOT Send KOT / BOT turns the draft order into tickets at each station. The cash shift must be open. A lost ticket is reprinted from…

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