Messages the Restaurant POS shows when something cannot be done yet, and what to do about each. When a message says nothing was saved, fix the cause it names and try again.
Cash shift
On screenNo cash shift open — orders cannot be sent to kitchen.
What it meansThe order screen found no open cash shift for you at this branch. Orders cannot be sent to the kitchen without one.
What to doPress Open Shift (or open Cash Shift), count your float and open the shift, then send the order again.
Open and close the cash shift Send an order to the kitchen and reprint a KOT
On screenFailed to open shift
What it meansThe shift was not saved. The screen gives no reason.
What to doTry again. If it repeats, take a screenshot and call support. "Failed to close shift" is the same message for closing.
Tables and orders
On screenFailed to open table
What it meansThe check was not opened. The screen gives no reason.
What to doPress Refresh on the floor and try again. If the table now shows Occupied, someone already opened it: continue that check.
Open a table and start a check Quick Order: counter, takeaway and delivery
On screenPlease select a waiter
What it meansThe Open Table window needs a Waiter / Server.
What to doPick the waiter from the list. If the list is empty, no employee is registered for the branch: ask your administrator.
Open a table and start a check Staff: users, roles, waiters and the secret key
On screenFailed to update table status
What it meansThe status was not saved.
What to doTry again. If the table has orders, the status choices are not offered: bill the table instead.
On screenTransfer failed
What it meansThe check was not moved to the other table.
What to doPress Refresh, check the other table is still Available, and transfer again.
On screenPlease select a destination table
What it meansThe Transfer window needs the table to move to.
What to doPick an Available table, then press Transfer.
On screenMerge failed
What it meansThe two tables were not combined.
What to doPress Refresh and try again. Both tables need an open check, or the second must be free.
On screenThis session has already been billed and closed from another terminal. You will be redirected back.
What it meansAnother device billed or closed this table while you had it open. Your screen goes back to the floor.
What to doOpen the floor and check the table. If a draft was in your screen, add its dishes to a new check.
On screenPlease select remove reason.
What it meansRemoving a dish from the draft order needs a reason.
What to doChoose a reason (or Other and write one), then press Remove.
On screenPlease select at least N option for "group name"
What it meansThe dish has a required group of options and fewer than the minimum were ticked.
What to doTick at least the number named, then press Add to Order.
On screenNo menu item found for scanned barcode
What it meansThe code typed or scanned matches no SKU, barcode or batch number on the menu.
What to doCheck the code, or search the dish by name. The dish must be an active finished-goods product.
On screenNo recent bill found for this table.
What it meansReprint Last Bill found no bill number for this table on this device.
What to doReprint from Reports › Bill History, which works on any device.
On screenDisconnected — real-time updates paused. Check your network.
What it meansThe screen lost its live link to Penahak, so it does not update by itself. "Reconnecting to server..." means it is trying again.
What to doCheck the network, then press Reconnect. The screen catches up.
On screenThis session is already closed.
What it meansThe Due Bill Summary card is a check that was closed without a bill, so it cannot be continued. Related warnings: "Session is not available for this due bill.", "Bill details are not available for this row.", "No bill items found for this session yet." and "No printable bill items found for this session yet."
What to doAsk the manager what happened to the order. For a check still open, press Continue session order or Bill panel.
Kitchen and printing
On screenFailed to send KOT / BOT
What it meansThe order was not saved or sent to the kitchen. Nothing reached the kitchen. "Failed to send KOT" and the system's own sentence are the same failure.
What to doCheck the network and that your shift is open, then press Send KOT / BOT again. Your draft stays on the screen.
On screenKitchen printer offline — printing via browser.
What it meansThe restaurant's direct printing was not available, so the ticket prints through the browser. "Allow pop-ups to print KOT" means the browser blocked the print window.
What to doAllow pop-ups for the site and print again, or check the kitchen printer.
Send an order to the kitchen and reprint a KOT Printers for kitchen tickets and bills
On screenFailed to reprint KOT
What it meansThe reprint was not queued. "No reprint jobs were queued for this KOT." means the ticket has no active item or the restaurant does not print tickets.
What to doTry again from the Sent KOTs tab. If every dish is voided there is nothing to print.
On screenFailed to void item
What it meansThe void was not saved, or the hotel refused it for an item charged to a room. When the system sends a sentence, the screen shows that instead.
What to doTry again. For an item charged to a room, a hotel manager may need to approve it (Charge a check to a hotel room or event).
On screenInvalid secret key. Please try again.
What it meansThe key typed does not match the secret key of the user who is logged in.
What to doType your own secret key. A manager voids the dish on their own login. Ask the administrator to reset a key you forgot.
Void an item Staff: users, roles, waiters and the secret key
On screenFailed to bump order
What it meansThe ticket was not marked done. "Failed to bump all items" is the same for the Bump all items button.
What to doCheck the network and try again.
On screenFailed to load pass board
What it meansThe list of finished dishes could not be read. "Failed to mark item as served." means a dish was not marked served.
What to doPress Refresh pass board. If the live link is down, press Reconnect.
On screenPop-up blocked — please allow pop-ups for this site to print.
What it meansThe browser blocked the print window for the bill. "Print failed: ..." is the printer or the queue failing.
What to doAllow pop-ups for the site and press Reprint. Check the printer is on.
Print a bill, a pro forma bill and a reprint Printers for kitchen tickets and bills
On screenNo bill number available for this entry.
What it meansThe row on Bill History has no bill number. Related: "Reprint failed.", "Bill number is required for reprint.", "Invalid bill data returned for reprint.", "Failed to reprint bill".
What to doChoose another row, or call support with the date and the table.
Print a bill, a pro forma bill and a reprint Bill History, Void / Comp Audit and Returns
Billing and payment
On screenPayment amounts are short. Please add remaining amount.
What it meansOn Split Pay the payments added up to less than the total.
What to doAdd the missing amount to a payment row or add a row, then Confirm Payment.
On screenAmount entered (X) is less than the total (Y).
What it meansThe cash, card or QR amount typed is below the bill total. Part payment is only possible on a Due sale.
What to doType at least the total, or leave the bill due to a customer.
Bill the table and take payment Bill a customer on account (Due sale)
On screenPartial payment cannot be more than the bill total in Due sales.
What it meansOn a Due sale the amount received now is above the total.
What to doType an amount up to the total. Change comes only on a cash sale.
On screenSome items are complementary. Please pay the remaining amount of Rs. X.
What it meansThe bill has complimentary dishes and others that are charged. The charged part must be paid in full on a cash sale. The single-payment form reads "Please enter the remaining amount of Rs. X to proceed."
What to doType the remaining amount, or undo the comp, or leave the bill due to a customer.
Discounts and complimentary dishes Bill the table and take payment
On screenCannot post a bill with zero total. Please add items first.
What it meansThe check has no dish that can be billed. Related: "No billable items on this bill."
What to doAdd dishes. A bill of only complimentary dishes is posted with no payment; an empty one is not.
On screenNo payment details provided.
What it meansThe bill is a cash sale with a total but no payment line.
What to doChoose a payment method and type the amount, then Confirm Payment.
On screenDefault bank ledger not configured. Go to Accounting → Configuration to set the Default Bank.
What it meansA Card or QR payment needs a bank, and the company has no default bank. The bill panel gives the same message ending "...to set up the Default Bank for card/QR payments."
What to doAsk your accountant to set the default bank in Accounting > Configuration, or take the payment in cash.
Payment methods, banks, QR and the store Bill the table and take payment
On screenSales Document Number not configured. Go to Accounting → Configuration to set up the Sales Bill document number series.
What it meansThe branch has no active sales bill numbering series valid for today, so the bill cannot be numbered. Nothing was saved.
What to doAsk your accountant to add or extend the sales bill numbering for the branch and the current dates.
VAT, service charge, discounts and bill numbers Before the first order: the setup checklist
On screenFailed to post bill
What it meansThe bill was not saved, and the screen has no sentence for the reason. When the system gives one, the screen shows it instead.
What to doCheck the network and try again. If the check stays open after you post again, call support with the table and the time.
On screenThis bill does not add up: its lines and charges come to X but the invoice total is Y. Nothing was saved. Reload the bill and post it again; if this message stays, report it to your administrator.
What it meansBefore the bill is saved, the till checks that its dishes and the lines Penahak adds (discount, service charge, VAT, round-off) come to its total. They do not, so nothing was saved.
What to doClose the bill, open it again and confirm again. If the same message comes back, take a screenshot with the table and call support.
Bill the table and take payment Problems by symptom From the bill to the invoice in Accounting
On screenThe item discount on X cannot be posted: no product-wise discount term is set up in Accounting sales terms. Remove the item discount, or ask your accountant to add the term.
What it meansA dish has its own discount, but Accounting has no product-wise discount line to record it, so the bill would not add up. Nothing was saved.
What to doRemove the dish's discount (the tag icon) and post, or give the discount on the whole bill (Discount tab). Ask your accountant to add a product-wise discount term for next time.
Discounts and complimentary dishes VAT, service charge, discounts and bill numbers
On screenTo take tips, set the Tips payable ledger in Restaurant POS > Settings.
What it meansThe branch has no Tips payable ledger, so the Tip field on the bill is off. The till takes no tip until one is set.
What to doAsk your administrator to choose the Tips payable ledger in Restaurant POS Settings > Tips.
On screenThe cash payment (Rs. X) does not cover the tip of Rs. Y.
What it meansThe tip is taken out of the payment, and the payment is smaller than the tip. Nothing was saved.
What to doType the amount received with the tip included, or lower the tip. The same applies to card and QR.
Bill the table and take payment Split the bill between guests
On screenNo active Receipt document numbering covers DATE, so the tip cannot be recorded. Add one in Accounting > Document numbering, then take the tip.
What it meansThe tip is recorded as a receipt in Accounting, and something it needs is missing. The till asked before saving the bill, so nothing was saved.
What to doRemove the tip and post the bill, then ask your accountant to fix the cause. Other sentences: the Tips payable ledger is not a liability ledger (change it in Settings), the tender has no cash or bank ledger (Accounting > Configuration: cash book, default bank), the date is outside the active fiscal year.
Bill the table and take payment Restaurant POS Settings VAT, service charge, discounts and bill numbers
On screenPrevious bill posting incomplete
What it meansA bill was saved in Accounting but the restaurant did not record it, so the check is still open. The panel says: An accounting record (number) was created but the session was not linked. Posting again will re-use the existing record.
What to doPress Confirm Payment again. Do not press Discard Recovery unless support asks.
On screenThe customer is over their credit limit or on hold. Ask a credit controller to release it, or take payment now.
What it meansThe bill leaves a balance on a customer who is over their credit limit or credit days, or is on hold. Nothing was saved and the check stays open.
What to doTake payment now, or ask the credit controller to release the credit and post again.
Bill a customer on account (Due sale) Bill the table and take payment
On screenFailed to generate QR
What it meansThe dynamic QR could not be created. "Enter a valid amount before generating QR" means the amount is empty or zero.
What to doType the amount first and try again. If it repeats, take the payment through your bank or QR merchant and record it as QR / Mobile, or use another method.
Bill the table and take payment Payment methods, banks, QR and the store
On screenFailed to comp item
What it meansThe comp was not saved. "Failed to remove comp" is the same for undoing it.
What to doTry again.
On screenThe payments (Rs. X) do not cover the bill total (Rs. Y). Take the remaining Rs. Z, or make it a due sale.
What it meansA bill paid at the table must be paid in full. The payments, for example the guests' shares on the Split tab, add up to less than the total, so nothing was saved.
What to doTake the rest of the money, or switch the bill to Due to leave the rest on the customer's account (Bill a customer on account (Due sale)).
Bill the table and take payment Split the bill between guests
On screenCard and QR payments (Rs. X) are more than the bill total (Rs. Y). Change is given only in cash, so a card or QR payment cannot be more than what is due. Lower the card or QR amount.
What it meansChange is given only in cash, so a card or QR payment is never more than what is left to pay.
What to doLower the card or QR amount to what is due; take any extra in cash.
On screenChange is given only in cash, but a card or QR payment carries change. Nothing was saved. Reload the bill and take the payment again.
What it meansThe bill reached the server with change on a card or QR payment, which a till never gives. It comes from a page loaded before the update.
What to doReload the page, open the bill again and take the payment again.
Returns
On screenSales return is allowed only on the same date as the original bill.
What it meansThe bill was posted on another day, so the screen will not return it.
What to doAsk your accountant for a credit note in Accounting for an older bill.
On screenSelect at least one item to return.
What it meansNo item is ticked. "Please select at least one item to return." is the same check in the return builder.
What to doTick the items and set their quantities, then Post Return.
On screenSales Return Document Number not configured. Go to Accounting → Configuration to set up the Sales Return document number series.
What it meansThe branch has no active sales return numbering series valid for today. Nothing was saved.
What to doAsk your accountant to add the sales return numbering for the branch and the current dates.
VAT, service charge, discounts and bill numbers Sales Return: give back items of a paid bill
On screenBill not found or already fully returned.
What it meansThe number typed matches no bill, or the bill already has a return: a bill can be returned once. The system may show its own sentence instead of this one.
What to doCheck the number on the bill, or use Browse Bills. For an item left out of a first return, ask your accountant for a credit note.
On screenFailed to process return. Please try again.
What it meansThe return was not saved. When the system gives a sentence, the screen shows it instead. "Return voucher not ready yet." appears when Print Credit Note is pressed before the number is known.
What to doCheck the network and post again. If a return voucher number appeared, do not post twice.
Setup screens
On screenFailed to save floor
What it meansThe floor was not saved. "Failed to save table", "Failed to delete floor" and "Failed to delete table" are the same for tables and for deleting. A table or floor with orders in its history cannot be deleted.
What to doCheck the name is filled (Floor name is required, Table name is required). For one with history, make it inactive instead.
On screenFailed to save station
What it meansThe station was not saved. "Failed to save course", "Failed to save combo" and the matching delete messages are the same for other screens.
What to doCheck the fields and try again. A station or course that you deactivate disappears from the screens.
Kitchen stations and product group routing Courses: starter, main, dessert Combos and bundles
On screenFailed to save settings
What it meansThe Restaurant POS Settings were not saved. When the system gives the reason, the screen shows it instead, for example a Tips payable ledger that is not a liability ledger.
What to doCheck you have the permission to change settings and try again. For the Tips payable ledger, choose a liability ledger such as Tips payable under Current Liabilities.
On screenYour user is not assigned to a branch
What it meansThe Settings screen warns that print routes and the desktop printing belong to a branch, and the logged-in user has none. A user without a branch also sees no tables.
What to doAsk your administrator to assign the user a branch in Administration > Users.
Staff: users, roles, waiters and the secret key Printers for kitchen tickets and bills
On screenAdd at least one recipe line.
What it meansThe recipe has no ingredient line. Related warnings: "Please choose an item name.", "Qty is required for every recipe line.", "The selected item name is no longer available."
What to doChoose the dish (a service item), add at least one inventory item with its quantity, then save.
On screenFailed to save recipee.
What it meansThe recipe was not saved. The usual cause is a recipe that already exists for the same dish and branch: a dish has one recipe per branch. The system may show its own sentence instead.
What to doLook for the dish in the recipe list and edit its recipe instead of adding a second one.
Reservations
On screenFailed to save reservation
What it meansThe reservation was not saved. "Failed to cancel reservation", "Failed to seat guest" and "Failed to register customer" are the same for those actions.
What to doCheck the date and time (past times are not offered) and try again.
On screenSelect a table to seat this guest
What it meansThe reservation has no table, so the screen sent you to the floor.
What to doOpen a table for the guests on the Floor Plan, or edit the reservation and choose a free table first.
Restaurant in a hotel
On screenThis folio is not on a checked-in stay. Charge the check to an in-house guest's folio or an event's folio.
What it meansThe folio is not an in-house guest's or an event's open folio of this branch's hotel. The other sentence of this code: "Folio X belongs to a hotel of another branch. A check is charged to a folio of its own branch's hotel."
What to doCharge the check to an in-house guest's folio or an event's folio of this branch's hotel.
On screenThis check already has its own invoice: it cannot be charged to a room.
What it meansThe restaurant check has its own tax invoice, so it cannot also go on a hotel invoice.
What to doSettle it at the table; do not charge it to the room.
On screenThis check was settled a moment ago on another screen. Reload the table.
What it meansThe check was settled a moment ago on another screen.
What to doReload the table.
On screenPart of a line of this check was moved to another folio by a split transfer. Move it back to one folio, then refund the check.
What it meansPart of a line of this check was moved to another folio by a split.
What to doMove it back to one folio, then refund or void.
On screenThe guest's folio is already invoiced or closed, so this check cannot be changed from the restaurant.
What it meansThe folio is invoiced or closed and cannot take this change (a void or a refund of a check charged to it).
What to doAsk the hotel front desk to correct the guest's invoice with a credit note.
On screenThis needs a manager's approval.
What it meansThe hotel's rules ask a second person for this action: a void of an item charged to a room, a refund of a folio charge, or a charge above the stay's limit.
What to doA hotel manager enters their PIN in the approval window; the action then completes.
On screenThis charge takes the stay over its credit limit: a manager's approval is needed.
What it meansThe charge takes the stay over its credit limit.
What to doTake a payment at the table, or a hotel manager approves the charge.
On screenThis stay is set to no-post: charges need a manager's approval.
What it meansThe stay is marked no-post: charges need a manager.
What to doA hotel manager approves, or the front desk lifts no-post on the stay.
On screenThe night audit is closing the business date (date). Try restaurant charge again in a moment.
What it meansThe hotel's night audit is closing the day on which the charge would post.
What to doTry again in a moment.
On screenThe night audit has closed the business date (date) (status). Reopen the business date before posting restaurant charge.
What it meansThe night audit has closed the date the charge would post on.
What to doSettle the check at the table, or a hotel manager reopens the business date.
On screenA tip is not charged to a folio. Remove the tip, or settle the bill at the table.
What it meansThe bill has a Tip / Gratuity and the tender is Charge to room / event.
What to doRemove the tip, or settle the bill at the table.
On screenThe check could not be charged to the folio.
What it meansThe charge failed for a reason the screen has no sentence for. Related: "Add items before charging the check to a folio."; from the hotel: "A restaurant check is charged to a folio whole. Take a part payment on the folio at the desk instead.", "The check has nothing to charge, or its discount is more than its items.", "Choose the guest's folio or the event to charge the check to.", "The table's check was not found."
What to doChoose the guest or event again and press Charge Rs. X to folio. If it repeats, settle at the table and call support.
On screenThe folio charge could not be refunded.
What it meansThe refund from Sales Return › Folio charges failed. Related blocks: "Already refunded.", "The restaurant invoiced this check (number): return it with Load Bill.", "Give the reason the check is taken off the folio.", "This restaurant bill is not charged to a folio."
What to doGive a reason and try again. After check-out the hotel corrects the folio's invoice with a credit note.
Charge a check to a hotel room or event Sales Return: give back items of a paid bill