Overtime: request, approval and payment

Q: Overtime is missing from the payslip.

It was not approved, it was marked Bank overtime , or it was approved after the pay run. Approved overtime is picked up by the next pay run.

An employee asks for overtime for a range of days. The supervisor approves it and picks the remuneration rule that decides the pay; the amount is then added to the next pay run. Check the amount the first time.

HR & payroll Requests and approvals
4 min read
Updated October 20, 2026

For Employee Manager HR officer Payroll officer Accountant

On this page

The idea
What the screen refuses
Bank overtime
What the overtime pays
Common questions

The idea

Overtime is paid only when it was requested and approved. The path is:

Request
Who
Employee (or HR for them)
Where
Employee request › Overtime request › Add
What changes
Choose Requested by, Requested to (the supervisor), Start date, End date and the Overtime hour per day (Hour and Minutes), and add Notes.
Approve
Who
Supervisor
Where
The overtime requests on the Manager dashboard
What changes
The supervisor chooses the Overtime remuneration rule (what the overtime pays). On approval the amount to pay is worked out and kept for the next pay run.
Pay
Who
Payroll officer
Where
Payroll generate
What changes
Approved, unpaid overtime is added to the employee's payslip for the month (Run the month's payroll).

You can follow each request on Overtime request details (Attendance › Overtime request) and Withdraw one that is not yet decided. After approval a supervisor can undo the approval from the dashboard; do it only before the pay run, and check with payroll first that the overtime has not already been paid.

What the screen refuses

An end date before the start date ("End date must be greater than the start date!").
More than 480 minutes a day ("Overtime can not exceed 480 minutes.") or more than the company's Max overtime hour in a day from Payroll configuration ("Requested overtime duration exceed maximum valid overtime per day.").
Dates outside the active attendance year, or overlapping another live overtime request of the same employee.

Bank overtime

What the overtime pays

The pay comes from the Overtime remuneration rule the supervisor chose (Human resource settings): a fixed amount for each day, or a rate worked from the employee's basic salary. The first time you use each rule, work out one example by hand and compare it with the Overtime line on the payslip after you run payroll.

What happens to an overtime request

Step	What changes
Requested	The request waits for the supervisor named in Requested to
Approved	The supervisor's remuneration rule is stored and the amount to pay is worked out at once; it waits for the next pay run
Rejected or withdrawn	Nothing is payable
Approval undone	The approval and the amount to pay are removed; do this only before the pay run
Pay run	The amount is added to the employee's payslip and marked paid

Worked example: three days of overtime under a rule that pays a fixed amount for each day

On HR settings, the company has an Overtime remuneration rule for the employee's branch and designation. Its Overtime rule pays a fixed amount for each day, and its Amount is 500.

Step	What happens
Request	The employee (or HR) chooses Requested by and Requested to (the supervisor), a Start date and an End date that cover three days, and Overtime hour 2 hours 0 minutes a day. That is 120 minutes, inside the 480-minute limit and inside the company's Max overtime hour in a day
Approve	The supervisor opens the request on the Manager dashboard, chooses the Overtime remuneration rule and approves. The amount is worked out at once: 3 days x 500 = 1,500. Under this rule the hours do not change the amount
Pay run	Payroll generate adds an Overtime line of 1,500 to the employee's income for the month and marks the overtime as paid

If the company's Max overtime hour in a day is 4, a request for 5 hours a day is refused with "Requested overtime duration exceed maximum valid overtime per day." The form also refuses more than 480 minutes a day, whatever that setting is.

Common questions

The overtime amount looks wrong.

The amount depends on the remuneration rule the supervisor chose. Work one example by hand with your accountant, and tell support if the payslip differs.

Overtime is missing from the payslip.

It was not approved, it was marked Bank overtime, or it was approved after the pay run. Approved overtime is picked up by the next pay run.

Can an employee ask for more than eight hours a day?

No. The form refuses more than 480 minutes a day, or more than your company's Max overtime hour in a day.