Grievances

An employee or HR records a grievance with a type, a person it is against and a person it is reported to. It is reviewed level by level and closed with a conclusion.

HR & payroll Employee self-service
2 min read
Updated October 20, 2026

For Employee HR officer Manager

The idea

A grievance is a complaint recorded against a person or a situation, kept so it can be reviewed and closed with a written result. Employees raise their own from their profile; HR sees them on the Grievance screen and on each employee's Employee information page.

Open Grievance (Dashboard › Grievances) or the Grievance tab of the profile.

The steps

Record the grievance
Who
Employee or HR
Where
Grievance › Add grievance
What changes
Choose the Grievance type, the Against employee, Reported to, the Grievance date, and write the Root cause and the Description. The Reported by person is the one signed in.
Review it
Who
The person it was reported to, and later levels
Where
The Review area of the grievance
What changes
Each review has Review from, Review date and a note. A grievance has a Grievance level, so it can be reviewed in more than one round.
Close it
Who
HR
Where
The Conclusion box
What changes
Write the Conclusion. The message "Grievance conclusion updated successfully." confirms it.

You can Edit grievance, Deactivate grievance or Activate grievance. Once a review has started, the grievance cannot be deactivated: the screen says "Grievance review process started so deactivate not allowed."

Grievance types are kept in a list you reach from the Grievance type box of the grievance form (Grievance add/edit): add a type once, then pick it on each grievance. A type name already used is refused.

Worked example: one grievance from report to conclusion

Step	Who	What is entered	What the screen says
Record	The employee, on Grievance › Add grievance	Grievance type (one the company keeps), Against employee a colleague, Reported to the HR officer, Grievance date, Root cause and Description. Reported by is the employee who is signed in	"Grievance added successfully."
Review	The HR officer, in the Review area	Review from, Review date and a note. A later level adds its own review	Each review is listed with who made it and when
Close	HR	The Conclusion	"Grievance conclusion updated successfully."

Once the first review has been saved, pressing Deactivate grievance is refused: "Grievance review process started so deactivate not allowed." Before any review, the grievance can still be deactivated.