Restaurant checks charged to a room or event

In a hotel, a restaurant check can be charged to an in-house guest's or an event's folio. It then appears once, on the hotel's invoice at check-out.

Hospitality Restaurant

4 min read

Updated October 20, 2026

For Restaurant Cashier Front desk Manager Accountant

Restaurant in a hotel

When the restaurant's branch has an active hotel, the Restaurant POS shows one more tender: Charge to room / event. Everything else works as before: a check paid at the table (cash, card) keeps the restaurant's own invoice and receipt.

Charge a check to a room

Choose the tender Charge to room / event
Who
Restaurant cashier
Where
Restaurant POS > the bill panel
Find the guest or event
Where
Search "Room number, guest name, folio or event"
What changes
In-house guests' open folios (walk-ins too) and events of the coming days are listed, with room, guest, folio and balance.
Read the confirmation
What changes
"The whole check goes to the folio. No restaurant bill or receipt is issued: the guest settles it on the folio and gets one tax invoice at checkout."
Charge (amount) to folio
What changes
The table closes. Each item becomes a line on the guest's folio with its share of the discount, service charge and VAT.

What happens

Area	Change
Restaurant	The check is closed as charged to a room or event; no restaurant invoice
Folio	One line per item; the hotel's routing may send food to a company or group folio
Credit	The stay's credit limit and no-post apply; a manager approves above them
Package	A meal included in the guest's package is taken from the package; only the rest is charged
Invoice	The items appear once, on the hotel's invoice at check-out
Stock	Leaves the restaurant's store on the hotel invoice, not at the table

Worked example: a dinner charged to room 204

The check for table 5 comes to 2,500. The guest in room 204 asks to put it on the room bill. The cashier chooses Charge to room / event, types 204 in the search ("Room number, guest name, folio or event"), picks the guest and presses Charge (amount) to folio.

Where	What you see
The restaurant	The table is closed as charged to a room. No restaurant invoice and no receipt is issued
The guest's folio	One line for each item on the check, each with its share of the discount, service charge and VAT. Together they come to 2,500
At check-out	One tax invoice for the stay. The items of the dinner appear on it once, and the guest pays the 2,500 with the rest of the bill
Stock	Leaves the restaurant's store on the hotel's invoice, not when the table closed

If the guest changes their mind before check-out, the whole check is refunded from Sales return › Folio charges and it leaves the folio; a manager approves. After check-out the hotel issues a credit note on the invoice instead (Credit notes and reopening an invoice).

Voids and refunds

When	What to do
Void an item while the guest's folio is open	Void it in the POS as usual: the folio line is voided with it
Refund a whole charged check before check-out	Restaurant POS > Sales return › Folio charges: the check leaves the folio. A manager approves
After the guest checked out (the folio is invoiced)	Not from the POS. The hotel issues a credit note on the folio's invoice: see Credit notes and reopening an invoice

A part refund of a charged check is not offered: the whole check leaves the folio.

Common questions

I don't see Charge to room / event.

It shows only when the restaurant's branch has an active hotel in Penahak. When the hotel has just been switched on, it appears within two minutes.

Can the guest pay part at the table and charge the rest to the room?

No: charging to the room takes the whole check. A tip cannot go on a folio either: remove it, or settle the check at the table.

The guest has already checked out.

Their folio is closed, so the check cannot go to it. Settle it at the table.

Does the guest get a restaurant bill?

No restaurant invoice is printed for a check charged to a room. The items appear on the hotel's invoice at check-out.

The charge is refused: "This folio is not on a checked-in stay."

Charge the check to an in-house guest's folio or an event's folio. A folio of a guest who has checked out is closed.

A refund is refused: "Part of a line of this check was moved to another folio by a split transfer."

Move the line back to one folio, then refund or void the check (Move payments and charges between folios).

The charge is refused because of the guest's credit limit.

The stay is over its limit or marked no-post. A manager approves, or the guest pays at the table (Stay credit limits and no-post).