- Open your shift
Count the float and Open cashier shift (Open and close a cashier shift). Check the business date at the top: if it is still yesterday, the night audit has not run.
- Read the day
The hub (Hospitality) shows arrivals, departures, in house and Needs attention. Reservations lists Arrivals today and Departures today.
- Departures
For each guest leaving: check the folio, add anything missing, Check out, take the payment or bill the company, print the invoice (Check out a guest and issue the invoice). Leaving late? The late checkout fee is added unless waived (Early check-in and late check-out fees).
- Guest requests
Room moves and extensions (Room moves and stay changes), charges for services (Charges, discounts and voids on a folio), a taxi paid for a guest (Paid-outs (cash advances to a guest)).
- New bookings
Phone and email bookings, walk-ins, deposits (Make a booking, Take a payment or a deposit).
- Arrivals
Check the room is ready on the Room rack, then Check in: room, registration, police register for foreign guests (Check in a guest).
- Hand over
Close your shift with a blind count (Open and close a cashier shift); the next agent opens their own.
Before you start
- Open your cashier shift with a counted float. Payments are refused without one (Open and close a cashier shift).
- Read the business date at the top. If it is still yesterday, the night audit has not closed yesterday (The business date and the night audit).
- For each arrival today, a room of the booked type is ready: Clean, or Inspected where the hotel inspects every room. Ask housekeeping about a room that is not ready (Room status and inspection).
- For each departure today, look at the folio's balance and anything still to add, such as a minibar item (Check out a guest and issue the invoice, Minibar, laundry and damage charges to a room).
End of the day
- Every guest who left today has a settled folio (paid, or billed to a company) and a printed invoice (Check out a guest and issue the invoice).
- Charges and cash paid out for guests are on the right folios (Charges, discounts and voids on a folio, Paid-outs (cash advances to a guest)).
- An arrival that did not come is left to the night auditor, or marked as a no-show from the booking (Cancellations and no-shows).
- Close your shift with a blind count, and let the next agent open their own (Open and close a cashier shift).