The property
The property is the hotel. It is set up in Hospitality configuration › Property & policies: name, code, the Default branch of Penahak it belongs to, the property type (Homestay, Boutique hotel, Resort, 5-star hotel), the Operating scale, the country, and the default check-in and check-out times.
| Operating scale | For |
|---|---|
| Lite | A guesthouse up to 20 rooms |
| Standard | A full hotel workspace |
| Full service | Groups, city ledger, channels and packages as well |
The property's policy (same screen) holds the money rules: currency, VAT %, service charge %, VAT after service, Guest ID required, Foreign guest register, the late checkout grace minutes and fee, and Inspect every room (when on, a cleaned room waits for an inspector and only an inspected room is ready for an arriving guest: Housekeeping tasks and inspections).
Room types
A room type is what a guest books: Deluxe, Twin, Suite. Each has a code, a Booking display name, Base occupancy and Max occupancy, a Default rate (used when the rate calendar has no rate for a night), the Sellable unit, and an Overbooking allowance. Set them in Hospitality configuration › Room types.
Availability is counted per room type: a booking takes one of the type's rooms for each night, not a particular room. The real room is chosen at check-in.
Rooms
A room is a physical room: Room number / name, Room type, Floor / block, and two statuses that are independent of each other:
- Front office: Vacant or Occupied, from the guests in house.
- Housekeeping: Clean, Dirty, Pickup (cleaned, waiting for inspection) or Inspected.
A room can also be blocked for some nights: out of order (not sold) or out of service (still on sale). See Room status and inspection and Work orders, room blocks and preventive maintenance.
Common questions
Where do I change the VAT or service charge?
In Hospitality configuration › Property & policies, in the property's policy. The system works out the service charge and VAT of every charge from it; nobody types them.
Why is a room type full when some of its rooms are empty?
Availability is counted per room type and night: each booking takes one of the type's rooms for every night it holds, even before check-in, and a room blocked out of order is not available. Look at the blocks on Maintenance › Room blocks (Work orders, room blocks and preventive maintenance).