Payment methods (tenders)

Q: A payment says "Cash payments have no cash or bank account."

The method has no account yet. In Hospitality configuration › Payment methods , choose the cash or bank account it is received into, then take the payment again. Nothing was recorded.

Q: A payment says "Card terminal is switched off for this property."

Switch the method on in Hospitality configuration › Payment methods and choose its account.

Q: We have a card terminal but no Card terminal method.

The setup defaults add Cash and Bank transfer only. Add Card terminal and choose its account.

The hotel takes payments at the desk in cash, by card terminal and by bank transfer. Each method needs the account the money is received into.

Hospitality Setup basics
2 min read
Updated October 20, 2026

For Administrator Accountant Manager

The desk tenders

Hospitality configuration › Payment methods:

Method	Set	Used for
Cash	Settlement ledger: the cash account the drawer's money is received into	Cash payments, cash refunds, cash paid out to guests
Card terminal	Settlement ledger: the bank or card clearing account card payments are received into	Card payments on the hotel's terminal
Bank transfer	Settlement ledger: the bank account	Transfers to the hotel's bank

Each active method needs its account: without it a payment is refused with a message that says so, and nothing is recorded. A method switched off cannot be used until it is switched on again.

The setup defaults add Cash and Bank transfer; add Card terminal when the hotel has one.

Worked example: a hotel sets up its three desk methods

In Hospitality configuration › Payment methods the accountant chooses, for each method, the account in Accounting the money is received into:

Method	Settlement ledger chosen	What it means
Cash	Cash in hand	Cash payments, cash refunds and cash paid out of the drawer use this account
Card terminal	Card clearing account	A card payment is received into this account until the bank settles
Bank transfer	The hotel's bank account	A transfer to the hotel's bank is received here

A guest then pays 10,000 on the card terminal. The cashier records the slip's Reference, and the payment becomes a receipt in Accounting at once: 10,000 into the card clearing account, and the guest's account down by 10,000.

When the bank settles it pays 9,800: it kept 200 as its commission. The hotel screens do not post the commission, so the accountant records the 200 in Accounting at that point.

Common questions

A payment says "Cash payments have no cash or bank account."

The method has no account yet. In Hospitality configuration › Payment methods, choose the cash or bank account it is received into, then take the payment again. Nothing was recorded.

A payment says "Card terminal is switched off for this property."

Switch the method on in Hospitality configuration › Payment methods and choose its account.

We have a card terminal but no Card terminal method.

The setup defaults add Cash and Bank transfer only. Add Card terminal and choose its account.

Payment methods (tenders)

The desk tenders

Common questions

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