Skip to content
Penahak now runs hotels, restaurants and retail on one ledger.
Penahak
Sign in Talk to sales Request a demo

Minibar, laundry and damage charges to a room

What housekeeping finds used in a room is charged to the guest's folio from the board. Minibar stock leaves the minibar store on the guest's invoice.

  • Hospitality Stock
  • 2 min read
  • Updated October 20, 2026

For Housekeeping Front desk Manager

Charge a room

  1. Open the charge
    Who
    Housekeeping (or front desk)
    Where
    Housekeeping > Post minibar, laundry or damage charges to a room; a room's drawer; or Stock & minibar › Charge minibar to a room
    What changes
    The room is filled in when you come from it; otherwise pick a room with a guest in house.
  2. Add the items
    What changes
    Minibar, laundry, amenities or damage from the hotel's service catalog, with quantity. Prices are the catalog's.
  3. Post charges
    Approval
    Above what you may post alone, a supervisor's PIN.
    What changes
    The lines go on the guest's folio (or wherever the booking routes them), with service charge and VAT.

Keyboard: Ctrl+S posts; Ctrl+Shift+S posts and starts the next room.

From the hotel search, a room's quick actions also offer a service cart: several services or minibar items added one by one and posted to the room's folio together.

Common questions

The charge says "This item is sold to the guest: charge it to the guest's open folio".

Stocked items must go on the guest's open folio, so the invoice can take them out of the store. Charge it to that folio.

It says "This room has no guest in house, so there is no folio to charge".

Check the room number. If the guest has already left and the folio is invoiced, use a late charge on that folio (Late charges after check-out).

The charge is refused because of the guest's limit.

The stay is over its credit limit or marked no-post, so a manager approves the charge (Stay credit limits and no-post).

Which keys post faster?

Ctrl+S posts; Ctrl+Shift+S posts and starts the next room.

Related guides

Stores, items, counts, transfers and issues Hotel stock is Accounting's stock. Each store is an Accounting godown and each item an Accounting product, so counts, moves and… Charges, discounts and voids on a folio Add a charge, give a discount, or correct a wrong line. Lines are never edited: a correction is a void or a reversal that stays… Late charges after check-out Something found after the guest left (a minibar item, damage) gets its own small invoice. The first invoice stays exactly as it… Stay credit limits and no-post A stay can have a limit on what it may owe, or be marked no-post so nothing is charged to it without a manager. Manager approvals and PINs Some actions need a second person. The hotel decides which, and a manager approves at the desk by typing their own PIN.