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A night as night auditor

Check the day, resolve arrivals and blockers, close the business date and print the pack.

  • Hospitality Day in the life
  • 2 min read
  • Updated October 20, 2026

For Night auditor

  1. Read the checklist

    Night audit: pending arrivals, due-outs still in house, open shifts, room charges to post, open balances, housekeeping discrepancies (Run the night audit and close the day).

  2. Arrivals that did not come

    For each pending arrival: no-show (with the policy's fee), move to tomorrow, or waive the fee with a manager (Cancellations and no-shows).

  3. Shifts

    Every cashier of the day has counted and closed their shift; yours too (Open and close a cashier shift).

  4. Blockers

    Settled folios without their invoice, rooms with no folio for tonight, discrepancies: fix each, or leave the ones that can wait for a manager-approved waiver.

  5. Close the day

    Close (date): room nights are posted, tomorrow's cleaning tasks are created, the pack is saved and the business date moves on.

  6. The pack

    Print the Night-audit pack for the manager and the accountant.

  7. Late guests

    Guests checking out after midnight are charged that night at check-out. Payments taken now belong to the new business date once the day is closed.

Before you start

  • Every cashier knows the audit is coming. The day cannot close while a shift of the business date is open, and this cannot be waived (Open and close a cashier shift).
  • Look at Pending arrivals: each one is checked in, marked no-show, moved to the next day, or marked no-show with the fee waived, which a manager approves (Cancellations and no-shows).
  • Check the setup blockers that cannot be waived: a product with no sales ledger, the room service with no product, a missing tax policy. The message names what to fix (Run the night audit and close the day).
  • Ask housekeeping about Sleepers and Skippers: they stop the close until they are resolved or waived (Room status and inspection).

End of the day

  • The business date has moved on and the Night-audit pack is printed for the manager and the accountant (Run the night audit and close the day).
  • Any waiver has its reason (Why the day closes anyway) and a manager's approval, and stays with that night's run on Past runs. What was waived is still to fix in the morning: a folio without its invoice still needs one.
  • Nothing needs checking in Accounting for the close itself: it writes nothing there. Revenue is booked when each folio is invoiced (The business date and the night audit).
  • A mistake found on the closed day is corrected on the new date; a manager reopens the day only when it must carry the old date (Reopen a closed business date).

Related guides

Run the night audit and close the day The night audit checks the day, posts tonight's room charges, prints the pack and moves the business date to the next day. Cancellations and no-shows Cancelling a booking or marking a no-show charges the fee the booking's policy sets. The deposit pays the fee; the rest becomes a… Open and close a cashier shift Every cashier takes money inside their own open shift. At the end they count the drawer without seeing what is expected; the… Reopen a closed business date A manager can reopen the last closed day to correct it, then the night audit closes it again. Most corrections do not need it. The business date and the night audit The hotel keeps its own calendar day. It moves forward only when the night audit closes it, and everything is dated on it.

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