- Guests who pay at the table
Cash or card as usual: the check gets the restaurant's own invoice and receipt.
- In-house guests
Tender Charge to room / event, find the room or guest, confirm Charge (amount) to folio. No restaurant invoice is printed: the guest pays it with the room bill (Restaurant checks charged to a room or event).
- Events
Checks of a wedding or conference go to the event's folio the same way (Events and banquets).
- Limits
A guest over their credit limit or marked no-post needs a manager's approval, or pays at the table (Stay credit limits and no-post).
- Corrections
Void an item while the guest is in house: the folio follows. Refund a whole room-charged check before check-out from Sales return › Folio charges. After check-out, ask the front desk for a credit note.
Before you start
- The tender Charge to room / event shows only when the restaurant's branch has an active hotel in Penahak. A hotel just switched on shows it within two minutes (Restaurant checks charged to a room or event).
- Know that a guest over their credit limit, or marked no-post, needs a manager's approval to be charged (Stay credit limits and no-post).
- Know the day's events: their checks are charged to the event's folio (Events and banquets).
End of the day
- Every check charged to a room or event shows on that folio and printed no restaurant bill: the guest pays it with the room bill at check-out (Restaurant checks charged to a room or event).
- A whole check refunded before check-out went through Sales return › Folio charges. After check-out, the front desk issues a credit note (Restaurant checks charged to a room or event, Credit notes and reopening an invoice).
- Meals included in a guest's package were taken from the package: only the rest was charged (Packages).
- Checks paid at the table kept the restaurant's own invoice and receipt.