The booking exists (or make a Walk-in: the booking form, saved and checked in at once).
A ready room of the booked type: Clean, or Inspected where the hotel inspects every room.
The guest's identity document, and for a foreign guest the passport, visa and entry details.
Check in
1
Open the arrival
Who
Front desk
Where
Reservations (Arrivals today), the hub's arrivals, or the Room rack > Check in
What changes
The Check in drawer opens with four parts: Rooms, Registration, Guests (police register), Early check-in. Registration card at the top prints the card for the guest to sign.
2
Choose a room for each booked room
Where
Check in › Rooms
What changes
Ready rooms of the booked type are offered first. On a booking of several rooms, leave a room empty to check it in later.
Needs
A room that is not ready needs Check in anyway, a Reason and a manager's approval.
3
Register the stay
Where
Check in › Registration
What changes
ID type and number, registration card number, keys, vehicle, where from and where next, purpose of visit, notes and consent.
4
Add every guest who sleeps in the room
Where
Check in › Guests (police register)
What changes
Full name, gender, date of birth, nationality; for a foreign guest also passport, visa and entry details.
5
Early arrival? Set the fee
Where
Check in › Early check-in
What changes
Switch on Before the check-in time; the Early check-in fee is filled from the hotel's price. Waive the fee needs approval.
6
Confirm
Where
Check in
What changes
The room shows Occupied, the stay is In house, the guest folio opens and takes the room's share of the deposit.
What happens
What happens at check-in
Area
Change
Room
Front office status Occupied; housekeeping status unchanged
When the hotel's policy has Guest ID required on, check-in asks for the main guest's ID type and number. Guests whose nationality is not the hotel's country are foreign guests: with Foreign guest register on, they need nationality, passport, visa and entry details before check-in completes. The register is printed from Guests.
Common questions
The guest is here but no room is ready. What can I do?
Give a ready room of another type (see Another room type above), or ask housekeeping to finish one. If the guest accepts a room still being cleaned, choose Check in anyway with a reason; a manager approves.
Can I check in only some rooms of a booking?
Yes. Under Rooms, choose rooms for the guests who have arrived and leave the others empty. Check them in when they arrive.
Is the first night charged at check-in?
No. The night audit charges each night. Only an early check-in fee is charged at check-in.
Where do I print the registration card?
Registration card at the top of the Check in drawer, or from the booking on Reservations.
Why does it ask for passport and visa details?
Your hotel keeps the police register (Form C) for foreign guests. Fill them in under Guests (police register); check-in cannot finish without them.
Check-in says "This property registers every guest's ID".
The hotel's policy has Guest ID required on. Enter the main guest's ID type and number under Check in › Registration, then confirm again.
Check-in says the guest has not checked out yet.
The booking already has a stay in house. Use the stay's own actions (move, extend, check out) rather than checking in again.
"ID and passport numbers cannot be saved right now."
Save the check-in without the number and contact support, as the message says.
