Where tasks come from
- The night audit creates the next day's cleaning tasks for every room that needs one.
- Check-out queues a departure clean for the room.
- A supervisor adds a task from a room (Task, Priority, Assign to, Task note).
Task types: departure clean, stayover service, arrival preparation, and turndown (for VIPs and suites). Each type has its credits and expected minutes.
Whether cleaned rooms are inspected is the hotel's choice: the Inspect every room switch of the property policy (Property, room types and rooms). On, a finished clean waits for an inspector; off (the default), a finished clean makes the room ready.
The task flow
- Assign
- Start
- Done
- Inspect (where rooms are inspected)
An attendant who forgot to press Start can press Done straight away.
Print this sheet prints the attendants' lists for the day.
Who can be an attendant
Only users whose role has the housekeeping edit permission can be given tasks.
Common questions
A room is clean but shows Dirty.
A supervisor opens the room on Housekeeping › Rooms and corrects it with Set status.
The guest has put out do not disturb.
The room cannot be serviced while it is on do not disturb. Come back when the guest lifts it.
How does the front desk know a room is ready?
When the attendant presses Room done (or the inspection passes), the room shows Clean or Inspected on the board and on the room rack, and check-in offers it first.
An attendant is missing from the list.
Only users whose role has the housekeeping edit permission can be given tasks. Ask your administrator.
The room failed inspection.
Choose Fail - clean again: the room goes back to Dirty and the task reopens for the attendant.
Can I give a task to a different attendant after assigning it?
Yes, until the task is done or waiting for inspection.
What does Print this sheet print?
The attendants' lists for the day.
The screen says "The guest has not checked out yet" when I start a departure clean.
A departure clean waits for the check-out. Clean the room after the guest has left.