Messages the hotel screens show when something cannot be done yet. Nothing is recorded until the cause is fixed: do what the message says, then try again.
Cashier and payments
On screenOpen your cashier shift first: cash, card and bank payments are taken in an open shift.
What it meansCash, card and bank payments are taken inside your own open cashier shift, and you have none.
What to doOpen your shift with the float (Open cashier shift), then take the payment again. The payment window offers to open it for you.
On screenYou already have a cashier shift open at this property. Close it before opening another.
What it meansYou already have an open shift at this property; payments go into it.
What to doKeep using it, or close it before opening another.
On screenShift … is already closed.
What it meansSomeone (you in another tab, or a supervisor) closed this shift already, or the payment was taken in a shift that is now closed.
What to doOpen a new shift to take more payments. The shift report shows the count that was recorded.
On screenOnly the cashier or a supervisor can close this shift.
What it meansOnly the cashier who opened the shift, or a cashier supervisor, can close it.
What to doAsk the cashier, or a supervisor, to close it.
On screenThis payment was cancelled: it cannot be received. Take a new payment.
What it meansThe payment was cancelled, for example with its booking.
What to doTake a new payment.
On screenThe booking is cancelled or closed: no deposit can be taken.
What it meansA deposit cannot be taken on a cancelled or closed booking.
What to doReinstate the booking or make a new one.
On screenThe guest is in house: take the payment on the guest folio.
What it meansThe booking is checked in, so the money belongs on the guest folio, not the booking.
What to doTake the payment on the guest folio.
On screenA folio payment needs the folio it pays. Choose the folio, or take a deposit on the reservation.
What it meansA folio payment needs the folio it pays.
What to doChoose the folio, or take a deposit on the booking.
On screenA deposit is taken against a reservation.
What it meansA deposit is taken against a booking.
What to doTake it from the booking (Take deposit).
On screenA deposit is held on the reservation, not on a folio. Take a folio payment instead.
What it meansA deposit belongs to a booking, not a folio.
What to doTake a folio payment instead.
On screenOnly received payments can move to another folio.
What it meansThe payment is pending, cancelled or refunded.
What to doPick a received payment.
On screenThis payment is not on this folio.
What it meansThe payment chosen belongs to another folio.
What to doOpen the folio the payment is on.
On screenThe payment is already on this folio: choose another folio.
What it meansThe payment is already on the folio chosen.
What to doPick a different folio to move it to.
On screenEnter an amount more than zero to move.
What it meansThe amount is zero or negative.
What to doEnter an amount more than zero.
On screenThe amount is more than what is left of the payment.
What it meansThe amount is more than what is left of the payment after earlier moves and refunds.
What to doMove at most what is left.
On screenOnly (amount) of this payment is left to refund.
What it meansRefunds of a payment cannot add up to more than the payment.
What to doRefund at most the amount the message names.
On screenThis refund is no longer waiting for approval.
What it meansThis refund is no longer waiting for a decision: someone approved or rejected it.
What to doRefresh the list; record a new adjustment if needed.
On screenThis refund has already been paid out. Record a new adjustment instead of changing it.
What it meansThe refund has been paid out and cannot change.
What to doRecord a new adjustment instead.
On screenOnly refunds, voids and chargebacks are approved here.
What it meansOnly refunds, voids and chargebacks are approved there.
What to doPick a refund, void or chargeback.
On screenThis adjustment cannot change: reject it and record a new adjustment instead.
What it meansThe adjustment is applied, or its type cannot change.
What to doReject it and record a new adjustment.
On screenThe voucher named for this refund is not a payment voucher in Accounting for this amount, or it is already used by another refund. Leave it blank and the payment voucher is made for you.
What it meansThe voucher named is not an unused payment voucher of exactly this amount in Accounting.
What to doLeave the voucher blank: the payment voucher is made for you.
On screenCash is paid out in … only.
What it meansCash is paid out to a guest in the local currency only.
What to doPay out in local currency.
On screenCash paid out to a guest is recorded with Pay out on the folio: it takes the cash from your drawer, makes the payment voucher and asks for approval.
What it meansCash paid to a guest is recorded with Paid out on the folio, not as a refund.
What to doUse Paid out on the folio: it takes the cash from your drawer and asks for approval.
On screenThe stay is not in house: this cannot be done for it.
What it meansA paid-out, a new folio or a credit-limit change needs an in-house stay.
What to doOnly for guests in house.
Paid-outs (cash advances to a guest) Stay credit limits and no-post
On screenName the cash or bank receipt in Accounting this payment is matched to.
What it meansA desk payment is matched by hand to the receipt in Accounting that holds the money.
What to doEnter the cash or bank receipt number.
On screenThat voucher is not a receipt of this payment's amount on its guest's account, or it is already matched to another payment.
What it meansThe voucher is not a receipt of this payment's amount on the guest's account, or it is matched to another payment already.
What to doName the receipt that received this payment.
On screenThat voucher was not found.
What it meansNo voucher with that number in Accounting.
What to doCheck the number in Accounting and try again.
Accounting setup
On screenThe business date … is outside the active fiscal year in Accounting, so the money cannot be recorded there. Open the fiscal year in Accounting, then try again.
What it meansThe business date is outside Accounting's active fiscal year, so Accounting cannot record anything on it.
What to doIn Accounting, open or activate the fiscal year that covers the business date, then try again.
Document numbering and the fiscal year The business date and the night audit
On screenNo active Receipt document numbering covers (date). Add one in Accounting > Document numbering, then try again.
What it meansNo active Receipt document numbering covers the business date.
What to doAccounting > Document numbering: add a Receipt series for the branch and date, then take the payment again.
On screenNo active Payment document numbering covers (date). Add one in Accounting > Document numbering, then try again.
What it meansNo active Payment document numbering (for refunds and paid-outs) covers the business date.
What to doAdd a Payment series in Accounting > Document numbering, then try again.
On screenNo active Journal document numbering covers (date). Add one in Accounting > Document numbering, then try again.
What it meansMoving money between accounts needs a journal, and no Journal numbering covers the business date.
What to doAdd a Journal series in Accounting > Document numbering, then try again.
On screenSeveral Journal document numberings cover (date) and none is the default.
What it meansTwo or more Journal series fit the date equally and none is the default.
What to doIn Accounting > Document numbering, make the one hotel journals should use the default, then try again.
On screenNo active sales invoice numbering covers (date). Add one in Accounting > Document numbering, then try again.
What it meansNo active Sales Bill (invoice) numbering covers the business date.
What to doAdd a Sales Bill series in Accounting > Document numbering, then check out or post again.
Document numbering and the fiscal year Check out a guest and issue the invoice
On screenNo active Sales Return document numbering covers (date). Add one in Accounting > Document numbering, then try again.
What it meansA credit note needs a Sales Return numbering for the business date.
What to doAdd a Sales Return series in Accounting > Document numbering, then try again.
Document numbering and the fiscal year Credit notes and reopening an invoice
On screenThe Stock Adjustment numbering in Accounting does not cover the business date. Add one in Accounting > Document numbering, then try again.
What it meansCounts, opening stock and department issues need a Stock Adjustment series.
What to doAdd the series in Accounting > Document numbering.
Document numbering and the fiscal year Stores, items, counts, transfers and issues
On screenThe Stock Transfer numbering in Accounting does not cover the business date. Add one in Accounting > Document numbering, then try again.
What it meansMoving stock between stores needs a Stock Transfer series.
What to doAdd the series in Accounting > Document numbering.
Document numbering and the fiscal year Stores, items, counts, transfers and issues
On screen(Tender) payments have no cash or bank account. In Hospitality configuration > Payment methods, choose the account it is received into, then take the payment again.
What it meansThe tender (Cash, Card terminal, Bank transfer) has no account chosen to receive the money into.
What to doHospitality configuration > Payment methods: choose the cash or bank account it is received into, then take the payment again.
On screen(Tender) is switched off for this property. In Hospitality configuration > Payment methods, switch it on and choose its account, then take the payment again.
What it meansThe tender is set up but switched off for this property.
What to doHospitality configuration > Payment methods: switch it on and choose its account.
On screenNo guest account was chosen and the hotel has no shared guest account. Choose it in Hospitality configuration > Ledger & product mappings, or choose the guest's own account.
What it meansThe folio, booking or event has no account to bill: the guest has no account of their own and the hotel's shared guest account is not chosen.
What to doHospitality configuration > Ledger & product mappings: choose the Guest receivable account; or give the guest or event its own account.
Guest and company accounts Services, products and sales ledgers
On screenThe guest has no account to invoice this to. Choose the hotel's guest account in Ledger & product mappings, or link the guest's own account.
What it meansA fee or extra folio has no account to be invoiced to.
What to doChoose the hotel's Guest receivable account in Ledger & product mappings, or link the guest's account.
On screenThat account cannot hold what the guest owes. Choose the guest's customer account, or leave it blank to use the hotel's guest account.
What it meansThe account chosen for the guest is not a customer account.
What to doChoose the guest's customer account (under Sundry Debtors), or leave it blank to use the hotel's guest account.
Check-out and invoices
On screenA charge on the folio has no Accounting product. Map the service to its product, then check out again.
What it meansA service on the folio is not linked to a product in Accounting, so it cannot go on an invoice.
What to doHospitality configuration > Ledger & product mappings > Billable services: choose its ERP product, then check out again.
Services, products and sales ledgers Check out a guest and issue the invoice
On screen(Products) have no sales ledger, and the company has no default sales ledger. In Accounting > Products, open each one and choose its sales ledger, then try again.
What it meansA product on the folio has no sales ledger, and the company has no default sales ledger.
What to doAccounting > Products: open each product the message names and choose its sales ledger, then try again.
Services, products and sales ledgers Check out a guest and issue the invoice
On screenVAT or service charge is on the folio and its sales term is not chosen.
What it meansVAT or service charge is on the folio and the hotel's sales term for it is not chosen or not active.
What to doHospitality configuration > Ledger & product mappings: choose the VAT and service charge sales terms. Their ledgers are set on the terms in Accounting > Sales terms.
On screenThe hotel has no main store linked to an Accounting store, and every invoice line needs one. In Stock & minibar > Stores, add the main store and link it, then check out again.
What it meansEvery invoice line is taken out of a store, and the hotel has no main store linked to its Accounting store.
What to doStock & minibar > Stores: add the main store and link it, then check out again.
On screen(Item): (store) holds (quantity), this charge needs (quantity). Move stock into the store or count it first, or charge it from another store.
What it meansA store does not hold what is charged or what the invoice takes out, and Accounting does not allow negative stock.
What to doStock & minibar: move stock into the store or count it, or charge it from another store, then try again.
On screenThe fee cannot be posted: map its service to an ERP product, or waive the fee.
What it meansThe early check-in or late check-out service is not linked to a product, so the fee cannot be posted.
What to doMap the service to its ERP product (Ledger & product mappings > Billable services), or waive the fee.
On screenSettle or explicitly allow the open folio balance before checkout.
What it meansCheck-out or posting would leave a folio with a balance.
What to doTake the payment, bill the company, or (when posting) leave it open with a manager's approval.
On screenThese folios still owe money. Settle them first.
What it meansOne or more folios of the stay or group still have a balance.
What to doSettle the folios the message names, then try again.
Check out a guest and issue the invoice Group bookings and group check-out
On screenA folio of this check-out is no longer an open folio of the stay.
What it meansA folio in the check-out is not an open folio of this stay (it changed meanwhile).
What to doClose and reopen the check-out.
On screenThe guest in room … is still in house: the folio is invoiced at checkout. Post it now only as an interim bill.
What it meansThe folio is invoiced at check-out.
What to doUse Post interim bill if an invoice is needed now.
On screenThis folio has no invoice yet: post it before printing.
What it meansThere is no invoice to print: the folio is invoiced when it is posted or the guest checks out.
What to doPost the folio or check out first.
On screenA credit note cannot be dated before the invoice it reverses.
What it meansThe business date is before the invoice it would reverse.
What to doWait until the business date reaches the invoice date.
On screenThis folio is posted or closed and cannot accept the change. Reverse the folio posting first to edit it.
What it meansThe folio is invoiced or closed and cannot take this change.
What to doFor a charge found after check-out use Late charge; to change the invoice, reverse it with a credit note.
Late charges after check-out Credit notes and reopening an invoice
On screenThe guest's folio is closed or already invoiced. Charge the item to an open folio.
What it meansThe guest's folio is closed or already invoiced.
What to doCharge the item to an open folio.
On screenThis folio is not open.
What it meansThe folio is closed, invoiced, settled or billed to the city ledger.
What to doUse an open folio.
Move payments and charges between folios Paid-outs (cash advances to a guest)
On screenThis folio has a late-charge invoice. Credit it first, then the main invoice.
What it meansThe folio has a live late-charge invoice; its main invoice cannot be credited before it.
What to doIssue the late-charge invoice's credit note first (Accounting tab > Invoices of this folio), then the main one.
Credit notes and reopening an invoice Late charges after check-out
On screenA late charge on a closed folio needs a reason: say what was found after the guest left.
What it meansA late charge on a closed folio needs a reason.
What to doSay what was found after the guest left.
On screenThis folio has no invoice yet. A late-charge invoice is only for charges posted after the folio's invoice: invoice the folio itself first.
What it meansA late-charge invoice only follows an invoice, and this folio has none.
What to doInvoice the folio itself first (check-out).
On screenThere is no late charge waiting for an invoice on this folio.
What it meansThe folio has no late charge waiting for an invoice.
What to doRefresh the folio: it may have been invoiced already.
On screenThis folio has no such late-charge invoice.
What it meansThe folio has no such late-charge invoice.
What to doRefresh the folio.
City ledger and credit
On screenThis charge takes the stay over its credit limit: a manager's approval is needed.
What it meansThe charge takes the stay over its credit limit.
What to doTake a payment, or a manager approves the charge.
On screenThis stay is set to no-post: charges need a manager's approval.
What it meansThe stay is marked no-post: charges need a manager.
What to doA manager approves, or lift no-post (Folio > More > Credit limit and no-post).
On screenThe credit limit must be more than zero. Leave it empty to use the default, or set the stay to no-post.
What it meansA stay's credit limit of zero or less is not allowed.
What to doLeave it empty to use the default, or set the stay to no-post.
On screenChoose the company whose city ledger the master folio is billed to.
What it meansBilling to the city ledger needs the company whose account is billed.
What to doChoose the company.
On screenThe company ledger chosen for the city ledger was not found in Accounting.
What it meansThe company chosen was not found in Accounting.
What to doPick the company again.
On screenThe company's city-ledger account is not active for direct billing.
What it meansThe company cannot be billed until its account is active again.
What to doA manager reactivates it, or settle the folio another way.
On screenThe city-ledger account was not found for this property.
What it meansThe account named is not one of this property.
What to doPick the company's own account.
On screenThe city-ledger account belongs to another company.
What it meansThe city-ledger account belongs to another company.
What to doPick the company's own account.
On screenThis folio is in credit: there is nothing to bill to the company.
What it meansThe folio is in credit, so there is nothing to bill the company.
What to doRefund the guest instead.
Company billing and the city ledger Refunds and payment adjustments
On screenEnter the company's direct-bill authorization (letter, LPO or approval number).
What it meansBilling a company needs its letter, LPO or approval number.
What to doEnter the authorization.
On screenChoose the company account the company folio is invoiced to.
What it meansA company folio is invoiced to the company's account.
What to doChoose the company's account.
On screenChoose the account the non-stay folio is invoiced to.
What it meansA non-stay folio needs the account it is invoiced to.
What to doChoose the account.
On screenThe account of the folio was not found.
What it meansThe folio's account was not found in Accounting.
What to doChoose the account again. If it was deleted in Accounting, ask your accountant.
Approvals
On screenThis needs a manager's approval.
What it meansThe hotel's rules ask a second person for this action (or the amount is above your limit).
What to doA manager picks their name and types their PIN in the approval window; the action then completes.
Manager approvals and PINs Approval rules and the small-team defaults
On screenWrong PIN. (n) attempt(s) left before a 15 minute lock.
What it meansA wrong PIN (the message says how many tries are left), an approver without a PIN, or an approval that does not fit this action, amount or record (used, or older than 10 minutes).
What to doRetype the PIN, or ask again. An approver without a PIN sets one on Hospitality configuration > Approvals.
On screenToo many wrong PINs: this approver is locked until (time).
What it meansFive wrong PINs in a row lock the approver: 15 minutes, then twice as long for each further five, up to a day.
What to doWait the time shown, or ask another approver.
On screenA PIN is 6 to 8 digits, not one digit repeated or a run like 123456.
What it meansA new PIN must be 6 to 8 digits, not one digit repeated and not a run like 123456.
What to doChoose another PIN.
On screen(Action): a reason is required.
What it meansThe hotel's rule asks for a reason for this action.
What to doEnter the reason.
Front desk and rooms
On screenNo room of this type is free on (date).
What it meansNo sellable room of the type is left for those nights (or a stop-sell is set).
What to doChange the dates or room type, or a manager approves overbooking.
On screenRoom (number) is not ready. Choose a ready room, or take it anyway with a reason; a manager approves it.
What it meansThe room is dirty, being cleaned or waiting for inspection.
What to doChoose a ready room, or use Check in anyway / Move anyway with a reason; a manager approves.
Check in a guest Room moves and stay changes Room status and inspection
On screenThe room is blocked on these nights.
What it meansThe room is out of order or out of service on those nights.
What to doRelease the block or pick another room.
On screenThe guest has not checked out yet.
What it meansThe booking already has a live stay, or housekeeping tried to clean a room whose guest has not checked out.
What to doUse the stay's own actions; clean the room after check-out.
On screenThis room has no guest in house, so there is no folio to charge.
What it meansThe room has no guest in house, so there is no folio to charge.
What to doCheck the room number, or charge another folio.
On screenThe stay has no open folio. Ask the front desk to open one.
What it meansThe guest's folio is closed.
What to doAsk the front desk to open one.
On screenThis property registers every guest's ID: enter the main guest's ID type and number.
What it meansThis property registers every guest's ID.
What to doEnter the main guest's ID type and number.
On screenThe police register (Form C) is incomplete: foreign nationals need their nationality, passport, visa and entry details.
What it meansForeign guests need their nationality, passport, visa and entry details.
What to doComplete them under Check in > Guests (police register).
On screen(Guest) is on the blacklist ((reason)). A manager must approve.
What it meansThe guest is on the hotel's blacklist.
What to doA manager must approve accepting the guest.
On screenNo full number is stored for this document. Enter the number again to store it.
What it meansNo full identity number is stored for this document.
What to doEnter the number again to store it.
On screenID and passport numbers cannot be saved right now. Save without the number and contact support.
What it meansIdentity numbers are saved only when they can be stored protected, and right now they cannot.
What to doSave without the number, and ask your administrator.
On screenThis booking's charges go to a folio that is closed or invoiced. Reopen it or change the booking's routing, then post the charge again.
What it meansThe booking's routing sends this charge to a closed or invoiced folio.
What to doReopen that folio or change the booking's routing, then post again.
Folios, the guest's bill Run the night audit and close the day
Bookings, cancellations and no-shows
On screenThe guest is due on (date): a booking can be marked no-show only on or after its arrival date. Cancel it instead.
What it meansA booking can be marked no-show only on or after its arrival date.
What to doCancel it instead.
On screenChoose at least one pending arrival.
What it meansNo pending arrival was chosen.
What to doChoose at least one pending arrival.
On screenThe booking departs on (date): there is no later night to move the arrival to. Mark it as a no-show or extend the booking first.
What it meansThe booking ends the next day, so the arrival cannot move.
What to doMark it as a no-show, or extend the booking first.
On screenThe policy code is required (at most 30 characters).
What it meansA cancellation policy needs a code (at most 30 characters).
What to doEnter the code.
On screenThe policy name is required.
What it meansA cancellation policy needs a name.
What to doEnter the name.
On screenThe charge type must be none, first night, percent or fixed.
What it meansThe charge is none, the first night, a percentage or a fixed amount.
What to doPick one of those.
On screenHours, days and amounts of a policy cannot be negative.
What it meansHours, days and amounts cannot be negative, and a percentage cannot be over 100.
What to doCorrect the values.
On screenThe group has no master folio: check its rooms out one by one.
What it meansGroup check-out works through the master folio.
What to doCheck the rooms out one by one.
On screenThe master folio is already settled.
What it meansThe group's master folio is already settled.
What to doNothing to do.
On screen(n) room(s) of the group are still in house.
What it meansRooms of the group are still in house.
What to doCheck them out, or include them in the group check-out.
On screenNo room was checked out. Settle these first: (rooms).
What it meansNo room was checked out: the rooms listed still owe money.
What to doSettle the rooms listed first.
On screenRoom (number) could not be checked out: (reason).
What it meansOne member's check-out failed; the rooms before it went through.
What to doFix that room (the message says why) and run group check-out again.
Night audit
On screenClose every cashier shift of the business date before night audit.
What it meansEvery cashier shift of the business date must be closed before the day closes. This cannot be waived.
What to doEach cashier (or a supervisor) counts and closes the shift.
Run the night audit and close the day Open and close a cashier shift
On screenThe night audit has closed the business date (date). Reopen the business date before posting.
What it meansThe night audit has closed the date this would post on.
What to doPost on the open date, or a manager reopens the date in Night audit.
The business date and the night audit Reopen a closed business date
On screenThe night audit is closing the business date (date). Try again in a moment.
What it meansThe day is being closed right now.
What to doTry again in a moment.
On screen(date) is closed after (date). Business dates are reopened latest first: reopen (date) first.
What it meansBusiness dates are reopened latest first.
What to doReopen the later date first.
Housekeeping
On screenRoom (number) is on do not disturb. Service it when the guest lifts it.
What it meansThe room is on do not disturb.
What to doService it when the guest lifts it.
On screenThis task is (status): it cannot do that now.
What it meansThe task is already finished or waiting for inspection.
What to doFollow the task's order: start, complete, inspect.
On screenThis user cannot be given housekeeping tasks: they do not have housekeeping edit permission.
What it meansThe user cannot be given housekeeping tasks: their role has no housekeeping edit permission.
What to doGive the role the housekeeping edit permission, or assign someone else.
Stock
On screenThe store is not linked to an Accounting godown. In Stock & minibar > Stores, link each store to its godown, then try again.
What it meansA store has no Accounting store (godown) linked.
What to doStock & minibar > Stores: link each store to its godown, then try again.
On screenThe store is inactive. Make it active in Stock & minibar > Stores first.
What it meansThe store is switched off.
What to doMake it active in Stock & minibar > Stores.
On screenAnother store already uses this code.
What it meansAnother store already uses the code.
What to doUse another code.
On screenThat godown is already a store. A godown can be one store only.
What it meansA godown can be one store only.
What to doPick another godown.
On screenThe hotel already has this kind of store.
What it meansThe hotel already has its main (or minibar) store.
What to doEdit the existing one.
On screenThis store still holds the hotel's stock in its godown. Move the stock to another store (or count it to zero) before changing its godown or making it inactive.
What it meansIts godown cannot change, nor can it be made inactive, while it holds stock.
What to doMove the stock to another store, or count it to zero first.
On screenThat godown is inactive or belongs to another branch. Choose an active godown of the hotel's branch.
What it meansThe godown is inactive or of another branch.
What to doPick an active godown of the hotel's branch.
On screenPick the Accounting stock product this item is. The item's stock is that product's stock in the hotel's stores.
What it meansA stock item is an Accounting stock product.
What to doPick the product.
On screenThat product is a service or fixed asset in Accounting, not stock. Pick a stock product.
What it meansThe product is a service or a fixed asset in Accounting.
What to doPick a stock product.
On screenThat product is inactive in Accounting.
What it meansThe Accounting product is switched off.
What to doPick an active product, or switch it on in Accounting.
On screenThat product is already a stock item. One product is one stock item, so its stock is counted once.
What it meansOne product is one stock item, so its stock is counted once.
What to doEdit the existing item.
On screenAnother stock item already uses this code.
What it meansAnother stock item already uses the code.
What to doUse another code.
On screenThis stocked item has no Accounting stock product. Link its product in Stock & minibar > Items before charging it.
What it meansA stocked item must be linked to its Accounting stock product before it is charged.
What to doStock & minibar > Items: link its product.
On screenThis item is sold to the guest: charge it to the guest's open folio, so the folio's invoice takes it out of the store.
What it meansStock sold to a guest goes on the folio, so the invoice takes it out of the store.
What to doCharge it to the guest's open folio.
On screenThis issue already moved stock, so it cannot be changed. Raise a new issue, or count the store to correct it.
What it meansIt cannot change after it moved stock.
What to doRaise a new issue, or count the store to correct it.
On screenAnother stock entry on this store is being saved. Try again in a moment.
What it meansAnother stock entry on the same store is being saved.
What to doTry again in a moment.
On screenEnter the unit cost: stock cannot come in at zero value.
What it meansOpening stock and stock received need a unit cost; stock at zero value is refused.
What to doEnter the unit cost.
On screenAccounting already has a stock entry dated after the hotel's business date. Close the night audit to move the business date on, or ask Accounting to check the dates.
What it meansAccounting already has a stock entry dated after the hotel's business date.
What to doClose the night audit to move the business date on, or ask Accounting to check the dates.
Stores, items, counts, transfers and issues The business date and the night audit
Restaurant
On screenThis folio is not on a checked-in stay. Charge the check to an in-house guest's folio or an event's folio.
What it meansThe folio is not an in-house guest's or an event's open folio of this branch's hotel.
What to doCharge the check to an in-house guest's folio or an event's folio.
On screenThis check already has its own invoice: it cannot be charged to a room.
What it meansThe restaurant check has its own tax invoice, so it cannot also go on a hotel invoice.
What to doSettle it at the table; do not charge it to the room.
On screenThis check was settled a moment ago on another screen. Reload the table.
What it meansThe check was settled a moment ago on another screen.
What to doReload the table.
On screenPart of a line of this check was moved to another folio by a split transfer. Move it back to one folio, then refund the check.
What it meansPart of a line of this check was moved to another folio by a split.
What to doMove it back to one folio, then refund or void.
Restaurant checks charged to a room or event Move payments and charges between folios
Events and banquets
On screenEvent deposits are taken in cash, by card or by bank transfer at the desk.
What it meansEvent deposits are taken in cash, by card or by bank transfer at the desk.
What to doTake it as a desk payment.
On screenAdd at least one function (date, time and room) before confirming the event.
What it meansAn event is confirmed with at least one function (date, time and room).
What to doAdd a function, then confirm.
On screenThe last function is on (date); actualize the event once it has taken place.
What it meansThe event is actualized after its last function.
What to doActualize it once it has taken place.
On screenGive the option date (today or later) until which the space is held.
What it meansA tentative hold needs the date until which the space is held (today or later).
What to doEnter the option date.
On screenSay why.
What it meansCancelling, losing or cancelling a function needs a reason.
What to doEnter the reason.
On screenThat is not a status this event can take.
What it meansThe status asked for is not one the event can take now.
What to doPick a listed status.
On screenThe event is closed: only its remarks, contact details and reason can change. Reinstate it to change it.
What it meansA cancelled, lost or closed event only takes remarks, contacts and its reason.
What to doReinstate it to change more.
On screenThe event folio still holds money. Refund the deposit and void the charges first, or post the cancellation fee and settle the folio.
What it meansAn event with a deposit or charges cannot be cancelled or lost as is.
What to doRefund the deposit and void the charges, or post the cancellation fee and settle the folio, then try again.
On screenThe event folio is invoiced.
What it meansThe event's folio already has its invoice.
What to doCorrect it with a credit note, or settle what is due.
On screenThe room does not seat that many in this style.
What it meansThe function room does not seat that many in the chosen style.
What to doChoose a larger room or another style.
On screenThis would overlap another function in the room.
What it meansAnother definite function uses the room at that time.
What to doChoose another room or time.
On screenAnother function room of this property already uses the code ….
What it meansAnother function room of this property uses the code.
What to doUse another code.
On screenThe room is booked for … function(s) from …. Move them before closing the room.
What it meansThe room is booked for functions.
What to doMove them before closing the room.
On screenA combined room cannot be a part of itself.
What it meansA combined room is made of two or more single rooms of this property.
What to doPick single rooms as its parts.
On screenThis service is not mapped to an active ERP product. Map it before charging it.
What it meansThe service is not linked to an active Accounting product.
What to doMap it in Ledger & product mappings > Billable services before charging it.
Setup, rates and channels
On screenChoose the hospitality property.
What it meansThe action needs the hotel property.
What to doChoose the property.
On screenA switched-off property already uses this code. Switch it on, or give the new property another code.
What it meansThe property code is taken by a switched-off property.
What to doSwitch it on, or give the new property another code.
On screenThis room type code is used twice in the setup. Give each room type its own code.
What it meansTwo room types in the setup have the same code.
What to doGive each room type its own code.
On screenThis room type exists but is switched off. Switch it on under Room types, or use another code.
What it meansThe room type exists but is switched off.
What to doSwitch it on under Room types, or use another code.
On screenThis room number is already used.
What it meansThe room number is already used.
What to doUse another number.
On screenAnother outlet is already called '…'. Choose a different name, or edit that outlet instead.
What it meansAnother outlet already has the name.
What to doChoose a different name, or edit that outlet.
On screenAnother service at this outlet is already called '…'. Choose a different name, or edit that service instead.
What it meansAnother service at the outlet already has the name.
What to doChoose a different name, or edit that service.
On screenChoose a rate or a restriction to change.
What it meansA bulk rate change needs a rate or a restriction to change.
What to doChoose a rate or a restriction.
On screenThe change would take the rate of (date) below zero.
What it meansThe change takes a night's rate below zero.
What to doUse a smaller change.
On screenOn (date) the maximum stay would be shorter than the minimum stay.
What it meansThe maximum stay would be shorter than the minimum stay.
What to doCorrect the limits.
On screenChoose active room types and rate plans of this property.
What it meansThe change names room types or rate plans that are not active at this property.
What to doChoose active room types and rate plans of this property.
On screenThis channel code is already used by another channel of this property.
What it meansAnother channel of this property uses the code.
What to doUse another code.
On screenThe first date is after the last date.
What it meansThe first date is after the last date.
What to doCorrect the range.
On screenList fewer business dates at a time.
What it meansThe list is limited to a number of business dates at a time.
What to doShorten the range.