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Reopen a closed business date

A manager can reopen the last closed day to correct it, then the night audit closes it again. Most corrections do not need it.

  • Hospitality Night audit
  • 2 min read
  • Updated October 20, 2026

For Night auditor Manager

Do you need to reopen?

Usually not. A correction is normally posted on today's business date:

Reopen only when something must be dated on the closed day itself.

Reopen

  1. Open Night audit
    Who
    Night auditor or manager
    Where
    Night audit > Previous business date > Reopen
    What changes
    Only the latest closed date can be reopened.
  2. Say Why the date must be reopened
    What changes
    At least 10 characters: what must be corrected.
  3. Ask for approval and reopen
    Approval
    A manager approves with their PIN (always).
    What changes
    The business date goes back to the reopened day. Postings are dated on it again.
  4. Correct, then close the day again
    Where
    Night audit > Close (date)

Dates are reopened latest first: to reopen an older day, reopen the days after it first.

Common questions

Who can reopen a day?

The night auditor or a manager asks for it, and a manager always approves with their PIN.

Does reopening change invoices or receipts already made?

No. Nothing posted in Accounting is undone by a reopen.

The guest's charge is on the right day but on the wrong folio.

That does not need a reopen. While its day is still open, move it with Move lines (Move payments and charges between folios). A line from a closed day cannot be moved: reverse it today and charge the right folio today (Charges, discounts and voids on a folio).

Related guides

Run the night audit and close the day The night audit checks the day, posts tonight's room charges, prints the pack and moves the business date to the next day. The business date and the night audit The hotel keeps its own calendar day. It moves forward only when the night audit closes it, and everything is dated on it. Credit notes and reopening an invoice An issued invoice is corrected only by a credit note built from it, then a new invoice. The folio reopens in between.