74 terms. Underlined words in the articles open these definitions.
- AD and BS Bikram Sambat
The two calendars dates are shown in: AD (Gregorian) and BS (Bikram Sambat). The company's setting picks which the screens show.
- ADR average daily rate
Average daily rate: room revenue divided by the paying rooms sold. Complimentary and house-use rooms are left out.
- Allotment
Rooms held for a channel or a contract on the rate calendar.
- Approval log
The list of every approval and every action done within a limit: when, who asked, who approved, the reason and the result.
- Approval rule approval rules
The hotel's rule for one action: which roles act alone, within which limits, and which roles approve the rest.
- BAR
Best available rate: the standard room-only rate plan a new hotel starts with.
- BEO banquet event order
Banquet event order: the sheet printed for each function, telling the kitchen, service and other departments what to prepare.
- Billing routing routing
A booking's rules for which folio each kind of charge goes to, for example room and tax to the company.
See Folios, the guest's bill, Group bookings and group check-out
- Blacklist
Guests the hotel does not accept without a manager's approval. The reason is kept on the guest profile.
- Blind count
Counting the cash drawer at shift close without seeing what is expected. The difference shows only after the shift is closed.
- Business date
The hotel's working day. It moves forward only when the night audit closes the day; everything is dated on it.
See The business date and the night audit, Run the night audit and close the day
- Cancellation policy
The rule for what a cancellation or no-show costs: free until some hours before arrival, then a charge.
See Cancellations and no-shows, Rate plans, the rate calendar and restrictions
- Cashier shift shift
A cashier's own drawer from opening (with a counted float) to closing (with a blind count). Every desk payment is taken inside one.
- City ledger
Billing a company for a guest's stay: the folio's balance goes to the company's account, which pays later.
- Complimentary comp
Given free. A complimentary item still goes on the invoice at zero, so any stock it uses leaves the store.
- Credit limit
The most a stay (or a company) may owe before a manager must approve more charges.
See Stay credit limits and no-post, Company billing and the city ledger
- Credit note
The document that cancels an issued invoice: same items and tax, and stock comes back. The folio can then be corrected and invoiced again.
- Day use
A guest who arrives and leaves on the same business date. The night is charged unless waived with a reason.
See Check out a guest and issue the invoice, Early check-in and late check-out fees
- Deposit advance deposit
Money taken on a booking before arrival. At check-in each room takes its share onto its folio.
See Take a payment or a deposit, Bookings, room lines and stays
- Direct-bill authorization
The company's letter, LPO or approval number that allows billing it. It is required, but never lifts the credit limit.
- Discrepancy sleeper, skipper
A room where housekeeping and the front desk disagree: a sleeper (marked occupied, no guest) or a skipper (a guest, marked vacant).
See Room status and inspection, Run the night audit and close the day
- Do not disturb DND
The guest's request not to be serviced. Housekeeping waits until it is lifted.
- Early check-in
Arriving before the hotel's check-in time. A fee can apply; waiving it may need approval.
- ERP product Accounting product
The product in Accounting a hotel service or stock item is sold as. Its sales ledger receives the revenue.
- Event folio
The bill of an event: its deposits and charges, invoiced like any folio.
- Float opening float
The cash a cashier counts into the drawer when opening a shift.
- Folio
A running bill: the charges and payments of a guest, company, group or event. At check-out it becomes one invoice.
- Foreign guest register police register, Form C
The register of foreign nationals with passport, visa and entry details, printed for the police (Form C).
See Check in a guest, Guest profiles, identity and the registers
- Function
One sitting of an event: date, time, function room, setup and guest numbers.
- Function room
A hall or meeting room for events, with its capacity per setup style. Rooms can be combined.
- Guest receivable
The hotel's shared account for walk-ins and guests without an account of their own. Their invoices and payments go to it.
- In house
Checked in and staying: the guest has a live stay and an open folio.
- Inspected inspection
A room cleaned and passed by the supervisor. Where the hotel inspects every room, only an inspected room is ready to sell.
See Room status and inspection, Housekeeping tasks and inspections
- Interim bill
An invoice of an in-house guest's charges so far, before check-out. Used for long stays and at month-end.
- IRD-ready
Invoices and credit notes carry what Nepal's Inland Revenue Department asks for, and follow the company's IRD setting in Accounting.
- Late charge
A charge found after the guest's invoice was issued. It gets its own small invoice; the first one does not change.
- Late check-out late checkout
Leaving after the check-out time plus the hotel's grace minutes. The late checkout fee is added at check-out unless waived.
- Manager approval approval PIN, approval
A second person (a manager or supervisor) approves an action by typing their own PIN. Valid for one action, one amount and 10 minutes.
See Manager approvals and PINs, Approval rules and the small-team defaults
- Master folio group master
The folio of a group that collects the charges the group pays, such as room and tax.
- Meal plan EP, CP, MAP
What meals a rate includes: EP room only, CP breakfast, MAP breakfast and dinner, AP full board.
- Night audit
The daily close: it posts tonight's room charges, creates tomorrow's cleaning tasks, saves the pack and moves the business date on.
- Night-audit pack audit pack, night audit pack
The printable summary of a closed day: revenue, room charges, payments by tender, no-shows, cancellations, room status and balances.
- No-post
A stay marked so that every charge to it needs a manager's approval.
- No-show
A booked guest who did not arrive. The booking's policy decides the fee; the deposit pays it.
- Occupancy
Rooms sold divided by rooms available. Out-of-order rooms are not available.
- Out of order OOO
A room blocked for some nights and taken off sale.
- Out of service OOS
A room blocked for some nights but still on sale; noted for housekeeping and the desk.
- Overbooking overbook
Selling more rooms of a type than the hotel has. Beyond the room type's allowance a manager approves.
See Make a booking
- Package
A room bundle with meals, spa, transfers or activities, priced by the system and sold through rate plans.
See Packages
- Paid-out paid out, cash advance
Cash the desk pays on a guest's behalf, taken from the drawer and added to the guest's folio.
- Pending arrival pending arrivals
A booking due today or earlier that has not checked in. The night audit resolves it: check in, no-show or move.
See Run the night audit and close the day, Cancellations and no-shows
- Pickup
A room cleaned and waiting for inspection.
- Preventive maintenance
Maintenance on a schedule: each schedule raises a work order on its due date.
- Property
The hotel as set up in Penahak: its branch, rooms, policy and rules.
- Rate calendar
The price of each room type and rate plan for each night, with its restrictions.
- Rate plan
A way of selling a room (room only, with breakfast...) with its meal plan and cancellation policy.
- Refund due
Money the hotel owes back to a guest, for example deposit left over after a cancellation fee. Paid out from Payments.
See Refunds and payment adjustments, Cancellations and no-shows
- RevPAR revenue per available room
Room revenue divided by rooms available. Closed days use posted room revenue, net of room discounts and allowances.
- Room block
A room taken out for some nights, out of order or out of service, with a reason.
- Room line
One line of a booking: a room type, dates, rate plan and guests. At check-in each becomes a stay.
- Room type
What a guest books (Deluxe, Twin, Suite). Availability is counted per room type.
- Sales ledger
The income account a product's sales are credited to. Set on the product in Accounting.
- Sales term sales terms
Accounting's bill-level terms for VAT and service charge. Their ledgers receive the tax and the service charge.
- Service catalog billable services
The hotel's list of chargeable services, each with its price, tax setting and Accounting product.
- Service charge
The percentage the hotel's policy adds to charges. VAT is worked out on the amount plus service charge when the policy says so.
- Stay
A guest in a real room, from check-in to check-out, with its folio. A booking with three rooms has three stays.
- Stop sell
A restriction that closes a night for booking.
- Store godown, minibar store, main store
A place stock is kept. Each store is an Accounting godown: its stock is the godown's stock.
- Tax invoice invoice
The guest's bill as issued: one per folio with charges, at check-out. It never changes once issued. IRD-ready.
- Tender
How a payment is made at the desk: cash, card terminal or bank transfer.
- Variance
The difference between what a cashier counted and what was expected at shift close.
- Waiver
Letting something go with a reason, under the hotel's rules: a fee, a penalty, or a night-audit item that can wait.
See Manager approvals and PINs, Run the night audit and close the day
- Walk-in
A guest who arrives without a booking. The booking form is saved and checked in at once.
- Work order
A maintenance job: what is wrong, where, who fixes it and by when.