A day as cashier

1. Start
   Open your shift

   Count the float per currency and Open cashier shift (Open and close a cashier shift).

2. All day
   Payments and deposits

   Take payment on folios (Ctrl+K), Take deposit on bookings. Card: run it on the terminal, then record the slip reference. Foreign currency: enter the rate; far from Accounting's rate a manager approves (Take a payment or a deposit).

3. When asked
   Refunds and paid-outs

   Refunds go against the guest's payment and need a manager (Refunds and payment adjustments). Cash for a guest's taxi is a Paid out on the folio (Paid-outs (cash advances to a guest)).

4. When needed
   Wrong folio

   Move payment or Move lines to the right folio (Move payments and charges between folios).

5. Check-outs
   Settle the folios

   Take what is owed, or bill the company (Check out a guest and issue the invoice, Company billing and the city ledger).

6. End
   Close your shift

   Count every tender and currency without looking at the expected figure, Close shift, then read the shift report: expected, counted, variance (Open and close a cashier shift).

7. After
   Reconcile

   Desk payments are reconciled already; anything under To reconcile is matched by hand (Reconciliation, manual match and the card terminal).

Before you start

• Count the float for each currency and open your shift (Open and close a cashier shift).
• Keep the card terminal ready: you record the slip's Reference for each card payment (Take a payment or a deposit).
• Know who can approve refunds and paid-outs at the desk. Each approver has set their PIN (Manager approvals and PINs).
• Look at Payments › Refunds and adjustments for refunds waiting for a manager, such as a deposit left over after a cancellation or no-show (Refunds and payment adjustments).

End of the day

• Every payment is on the right folio. A payment on the wrong one is moved with Move payment (Move payments and charges between folios).
• Every refund and paid-out has its reason and approval (Refunds and payment adjustments, Paid-outs (cash advances to a guest)).
• Count every tender and currency without looking at the expected figure, press Close shift, and read the variance on the shift report (Open and close a cashier shift).
• Payments › Reconciliation shows nothing under To reconcile, or the few payments there are matched by hand (Reconciliation, manual match and the card terminal).
• Your shift is closed before the night audit starts: the day cannot close while any shift of the business date is open.