- Open My work
Credit releases waiting and the Credit desk figure show what is waiting for you (My work, the CRM dashboard).
- Clear the release queue
Credit Desk > Release queue > Decide: compare When it was requested with Customer now, approve an amount and an end date, or reject with a reason (Credit releases: ask, decide, use). The sales user is told and saves the sale again.
- Watch the customers
Over limit / on hold: who is over, by how much, and why someone is on hold. Credit position for one customer, and Check a sale to answer "can we sell them 2 lakh?" before the order is taken (The Credit Desk).
- Hold or lift
Place hold with a reason after a bounced cheque or a broken promise; Lift hold once the customer has paid (Credit hold). The last stage of the dunning ladder asks you to review a customer for a hold.
- Fix the terms
A customer blocked by a wrong Amount limit or Day limit, or by a limit of 0 with Block: have the accountant change it on the customer in Accounting, rather than approving a release each time (Customer details in Accounting that CRM uses).
- Review
Customers > the At risk and Over credit limit segments, and the health scores (The Customers page, health and segments).
Before you start
- At least two people hold the credit approval permission, because nobody can decide their own request (Who can use which CRM screen).
- Ask the accountant to approve the receipts that are waiting. A receipt counts only once it is posted, so a customer who has paid can look blocked until then (Customer details in Accounting that CRM uses, The customer is blocked, but they paid).
- Open My work: Credit releases waiting shows what is waiting for you (My work, the CRM dashboard).
End of the day
- The Release queue has no Pending request left over, including a recurring invoice's request, which waits there without telling anyone (Credit releases: ask, decide, use, What CRM does not do).
- Every hold you placed has a reason that sales staff can read when a sale is blocked, and a customer who has paid is no longer on hold (Credit hold).
- A customer you released again and again has had their terms corrected in Accounting instead (Customer details in Accounting that CRM uses).
- Approved, not yet used on the Credit Desk shows the releases still waiting for their sale: they expire after their end date (The Credit Desk).
Common questions
Does a hold lift itself when the customer pays?
No. The hold stays until a credit approver lifts it with Lift hold (Credit hold).
Why can Check a sale and the save give different answers?
Check a sale uses the balance of all branches and takes the document's days to pay as 0. The save uses the balance in the sale's branch and the invoice's own due days (The Credit Desk).