Sign in, first sign in and sign out

The sign-in page

Every company has its own sign-in address: your company code is the first part of the address after the site name. The page shows your company's logo (or its name), Sign in, and two boxes, User name and Password, with the button Log in and the link Forgot your password? Reset password.

• Both boxes are required and hold up to 100 characters.
• The password is case-sensitive.
• A user who has just been added chooses a new password first (below).

If the company code is wrong

An address with no company code, or with a code that does not exist, shows a page asking you to enter the company code. A page saying the code is not valid, or that the licence may have expired, means the code is wrong or the company's licence has ended: see How the licence decides what a company has and A user cannot sign in.

When the password is wrong

The page counts the wrong tries. It first says "Login attempts n out of m is failed." After a few it says "n unsuccessful attempts. Next r unsuccessful attempts locks your account." At the limit the user is locked and an administrator must unlock the user (Users: the list, locking and deactivating).

The first time

1. 1
   Sign in with the user name and the first password

   Who

   The new user

   Where

   The sign-in page

   What changes

   Instead of opening, the page shows Change password.

2. 2
   Choose a new password

   Where

   Old password, New password, Confirm password > Change password

   What changes

   The new password replaces the first one and the user is let in.

   Needs

   At least 5 characters, different from the old password, and the same in both boxes. Messages: "Password must have at least 5 characters.", "New password must be different than old password.", "Password and confirm password do not match."

Sign out

Open the profile menu (your name) and choose Sign out. A person who was changed by an administrator (a role, a branch or the user's own form) is warned and signed out a few seconds later; they sign in again to see the change (Who sees what: licence, role, permission, branch).

Common questions