Administration help

Help and reference

What to check by symptom, what each message means, what the product does not do, and the glossary.

Troubleshooting

When something does not work: where to start Most administration problems are one of five: the user cannot sign in, a menu is missing, a user cannot see a branch, a number is missing or repeats, or a part of…
A user cannot sign in Read what the sign-in page says, then check the user's status and dates on the User screen. Most cases are a locked or inactive user, dates that have ended, or a…
A menu item, a tab or a screen is missing A person sees a part of Penahak only when the licence includes it, their role has its menu and permission, and they have signed in since the role was changed. Work down…
A user cannot see or choose a branch A user can choose only the branches they are mapped to. Check that the company is branch based, that the branch is active, that the user is mapped to it, and that the…
A document number is missing, repeats or stops A document that cannot be numbered stops with no Add button or an expired-series message; a number that repeats or jumps almost always comes from a series that ran past…
Messages you may see Messages the screens can show, what each means and what to do.