The Backup / Restore screen

The screen lists the backups made for the company, lets you make a new one, download one, and restore one over the company's data. It describes only what the buttons do; it does not promise that a backup exists for any day.

Administration Sign-in and records
3 min read
Updated October 20, 2026

For Administrator Owner Support

On this page

What the screen shows
Make a backup
Download a backup
Restore a backup

What the screen shows

Open Backup / Restore (menu Backup & Restore). It has two tabs.

Tab	Shows	You can
Backup	One row per backup made: Destination database, Backup start date, Backup end date, Source database, Backup file name	Make a new backup, download a backup, restore one, filter, export the list to Excel or PDF
Upload & restore	One row per restore done: Destination database, Restore date, the backup's start and end dates, Source database, Backup file name	Filter and export the list

A backup row whose file is no longer there shows Not available instead of the buttons.

Make a backup

On the Backup tab choose Backup and confirm "Do you want to backup your database now?". The message "Backup is being processed in background." appears. Refresh the list after a short while: the new backup is listed there once it has been made. A big company takes longer.

Worked example: a backup before a big change

ABC Traders' administrator wants a backup before a large change, at 09:00.

Time	What the administrator does	What the screen shows
09:00	Backup tab > Backup, then confirms	The message "Backup is being processed in background."
09:05	Refreshes the list	A new row with a Backup start date and a Backup end date, once the backup has been made. If it is not there yet, refresh again later: a big company takes longer
09:10	Chooses the download button on the new row and confirms "Download database"	The browser saves the file. It holds the company's data, so it is kept where only the people who need it can open it

A row that shows Not available instead of the buttons has lost its file. Make a new backup.

When something goes wrong the screen says one of these:

The screen says	What to do
Backup file is not available.	Choose another backup, or make a new one
Could not find the backup file specified.	Make a new backup and download it

Download a backup

On a row choose the download button and confirm "Download database". The file is saved by your browser. A downloaded file holds the company's data: keep it where only the people who need it can open it.

Restore a backup

Choose the backup
Who
Administrator
Where
Backup tab > the row's restore button
What changes
"Do you want to restore?" with the box Backup before restore, already ticked. Do not click the box: a click turns the backup before the restore off although the box still shows ticked.
Confirm
What changes
The message "Data restore process is running in the background." appears. Nothing else shows on the screen: wait until Penahak support says it is finished, and do not use the company meanwhile.
Needs
The backup file must still exist and must be one the system made itself: a file that is not recognised is refused with "Backup file is not valid."