Messages the administration screens show when something cannot be done yet, and what to do about each. When a message says nothing was saved, fix the cause it names and try again.
Sign-in and passwords
On screenPlease enter an username! / Please enter a password!
What it meansA box on the sign-in page was left empty.
What to doType the user name and the password, then press Log in.
On screenLogin attempts n out of m is failed.
What it meansThe user name is right but the password is not. The page counts the wrong tries (n and m are numbers).
What to doType the password again carefully (it is case-sensitive). After the limit the user is locked, so ask for Reset password instead of guessing.
Sign in, first sign in and sign out A user cannot sign in Change, reset and recover a password
On screenn unsuccessful attempts. Next r unsuccessful attempts locks your account.
What it meansFive or more wrong tries in a row. The next few wrong tries lock the user.
What to doStop trying. Use Reset password on the sign-in page, or ask the administrator.
What it meansNo active user with that name can sign in: the name is mistyped, the user is inactive, or the user was set up with User login required? at No.
What to doCheck the user on User: status and the login setting. Type the User name, not the e-mail address.
A user cannot sign in Users: the list, locking and deactivating
What it meansToday is before the user's Start date or after the End date.
What to doThe administrator edits the user and sets the dates (Add or change a user).
What it meansToo many wrong passwords, or an administrator locked the user.
What to doThe administrator chooses Unlock for the user on User, then the user tries again.
Users: the list, locking and deactivating A user cannot sign in
What it meansThe user's default branch or main role is inactive, so the user cannot sign in.
What to doActivate the branch or the role, or give the user another default branch or main role.
What it meansThe company limits sign-in to listed internet addresses and this computer's address is not on the list.
What to doThe administrator adds the address on Company setting > Network access, or allows the user to bypass.
Network access: sign in only from listed addresses A user cannot sign in
What it meansAddress limiting is on and the list has no active address, so nobody except the system user and users allowed to bypass can sign in.
What to doHave the system user add the current address, or switch the restriction off (Network access: sign in only from listed addresses).
Network access: sign in only from listed addresses A user cannot sign in
On screenChange password (Old password, New password, Confirm password)
What it meansA new user's first sign in. The page does not open the application until the password is changed.
What to doEnter the first password as Old password, choose a new one of at least 5 characters, repeat it, and press Change password.
On screenNew password must be different than old password.
What it meansOn the first sign in the new password equals the old one.
What to doChoose a different new password.
On screenPassword and confirm password do not match. / The two passwords that you entered do not match!
What it meansThe new password and its confirmation are not the same (first sign in, or the reset page).
What to doType the new password again in both boxes.
Sign in, first sign in and sign out Change, reset and recover a password
On screenPassword must have at least 5 characters. / Password must have at least 5 character.
What it meansA password shorter than 5 characters was typed on the first sign in or on the user form.
What to doUse at least 5 characters.
On screenA page says the company code is not valid or the licence may have expired.
What it meansThe address has a company code that does not exist, or the company is switched off, or its licence has ended.
What to doCheck the address. If it is right, ask Penahak whether the licence is in date.
Sign in, first sign in and sign out How the licence decides what a company has A user cannot sign in
On screenA page asks you to enter your company code.
What it meansThe address has no company code.
What to doEnter the company code, or use the full sign-in address your company was given.
On screenAn email has been sent to your address. Please check the email address.
What it meansThe page gives the same answer whether or not the address matched a user, and whether or not a message could be sent.
What to doWait a few minutes and look in the junk folder. If nothing arrives, ask the administrator to reset the password on User.
On screenThe reset page says the link is invalid or has run out.
What it meansThe e-mailed link works for 20 minutes and only the newest one works.
What to doAsk for a new link on the sign-in page and use only the newest e-mail.
On screenFailed to update your password.
What it meansThe new password was not stored.
What to doAsk for a new link and try again; if it repeats, ask the administrator to reset the password on User.
On screenPlease enter valid old password
What it meansThe old password typed in the Change password form is not the current one.
What to doType the current password. If you do not remember it, sign out and use Reset password.
On screenTwo passwords that you entered are inconsistent
What it meansThe confirmation is not the same as the new password.
What to doType the new password again in both boxes.
On screenError: Failed to load changelog
What it meansThe page that lists what changed in each version could not read its list. Nothing else is affected.
What to doTry again later; tell Penahak support if it stays.
Users and roles
What it meansAdding or activating this user would take the number of active users above Maximum users on the licence.
What to doDeactivate a user who has gone, or ask Penahak for a larger licence (How the licence decides what a company has).
Users: the list, locking and deactivating Add or change a user How the licence decides what a company has
What it meansAnother user has this user name.
What to doChoose a different user name.
What it meansAnother user has this e-mail address.
What to doUse the person's own address, or correct the other user.
What it meansThe main role chosen for the user does not exist or is inactive.
What to doChoose an active role, or activate it on Role.
What it meansA Start date later than the End date was saved on a user, a licence, a fiscal year or a numbering series.
What to doCorrect the two dates so the start is on or before the end.
Add or change a user Fiscal years: create, activate and prepare the next one Create and manage numbering series
What it meansA user cannot be added because the licence allows no users, or a branch cannot be added because the company is not branch based.
What to doAsk Penahak to correct the licence (How the licence decides what a company has).
On screenMinimum 5 character
What it meansThe user name needs at least 5 characters. The same words also appear when the First name has fewer than 3 characters.
What to doType a user name of 5 or more characters, and a first name of 3 or more.
On screenThe password you provided is incorrect
What it meansThe Confirm password is not the same as the Password (the wording is odd; it is the mismatch message).
What to doType the password again in both boxes.
What it meansA mapping was saved for a role or a branch that is inactive.
What to doActivate the role or the branch first, then save the mapping again.
What it meansShortcuts cannot be saved for an inactive role.
What to doActivate the role first.
On screenYou are not allowed to change quick menu of Administrator Role.
What it meansYou tried to save permissions for the Administrator role. The role always has everything the licence holds.
What to doChoose another role.
On screenYou are not allowed to change scope of Administrator Role.
What it meansYou tried to save shortcuts for the Administrator role.
What to doChoose another role.
On screenSorry, you don't have access to this page.
What it meansThe role has the menu but not the screen's permission, or the address was typed by hand.
What to doThe administrator ticks the permission for the role on Role & Scopes; the person signs out and in (Choose what a role may open and do).
A menu item, a tab or a screen is missing Choose what a role may open and do
On screenOOPS! The page you requested does not exist.
What it meansThe part is not in the person's menu, or the address is wrong.
What to doChoose the part from the side menu. If it should be there, check the role (A menu item, a tab or a screen is missing).
A menu item, a tab or a screen is missing How the menu and the secondary menu page work
On screenOOPS! The page you requested is not assigned to you. Please contact your administrator
What it meansYour company does not have this feature (for example SMS).
What to doAsk Penahak whether the feature is part of your licence (How the licence decides what a company has).
SMS: recipients, groups and Send SMS A menu item, a tab or a screen is missing
On screenYou are not authorised to access this resource.
What it meansThe role lacks the permission of the action you pressed.
What to doThe administrator ticks the permission for the role (Choose what a role may open and do).
Choose what a role may open and do Who sees what: licence, role, permission, branch
On screenSomething went wrong. Please contact your administrator.
What it meansThe program met an error it has no sentence for. Nothing was saved.
What to doNote the time, the screen and what you did, and send them to Penahak support (When something does not work: where to start).
On screenuserSettingChanged / companySettingChanged
What it meansAn administrator changed your user, your role or your branch (or switched the company off). The warning shows for ten seconds and then you are signed out. The screen shows the two words as they are, because the sentence is missing from the translation file.
What to doSign in again.
Sign in, first sign in and sign out Who sees what: licence, role, permission, branch
Company, branches and lists
On screenYou can only upload JPG/PNG/BMP file! / Image must smaller than N MB!
What it meansThe logo is not a JPG, PNG or BMP picture, or it is larger than the company's upload size.
What to doSave the picture as one of those types and make it smaller.
On screenCan not exceed 9 character / Must have 9 character
What it meansA PAN longer or shorter than 9 characters was typed for the company or a branch.
What to doType exactly 9 digits.
On screenPlease enter a valid phone number
What it meansA branch telephone does not match the accepted shape: an optional country code, then 6 or 7 digits.
What to doType the number as 6 or 7 digits, with an optional code and a space or dash before it.
What it meansThe company already has as many branches as the licence allows (inactive branches count).
What to doDelete or reuse a branch you do not need, or ask Penahak for a larger licence.
What it meansBranch names are unique.
What to doUse another name.
What it meansThe short code made from the branch name is already used.
What to doChange the name a little so a different short code is made.
What it meansA company keeps at least one branch.
What to doAdd the new branch first, then delete the old one, or just deactivate.
What it meansProvince names and short codes are unique.
What to doUse another name.
What it meansDistrict names and short codes are unique.
What to doUse another name.
On screenPlease select a country.
What it meansAn address box needs a country before the province, district and city.
What to doChoose the country first.
What it meansCurrency names and codes are unique.
What to doUse another name or code.
What it meansA rate was added for the default currency.
What to doAdd rates only for the other currencies.
What it meansOne rate per currency per day.
What to doEdit the existing rate for the day.
On screenRate can not be less than or equal to zero.
What it meansThe exchange rate, the buy rate or the sales rate is 0 or negative.
What to doEnter rates above 0.
On screenSales rate could not be less than buy rate.
What it meansThe sales rate must not be lower than the buy rate.
What to doCorrect the two rates.
What it meansAn internet address can be listed once.
What to doEdit the existing row.
What it meansOne record for each till.
What to doEdit the existing card.
What it meansA unique rule refused the save: a name, a code or a PAN already used.
What to doChange the value that must be unique, or edit the existing record.
What it meansOther records still refer to it.
What to doSwitch it off (Inactive) instead of deleting it.
What it meansThe row to delete or open is gone (also answered for the default currency, which is not deleted).
What to doRefresh the list. The default currency cannot be deleted.
On screenPlease select atleast one item to (the action). / Some of the records are already active / already deactivated / All the records are already active
What it meansA bulk action (Activate all, Deactivate all, Delete all) was used with no rows, or with rows already in that state.
What to doTick the rows that need the change.
Branches Create and manage numbering series Currencies and exchange rates
Numbering and fiscal year
On screenBody length can not not be more than 7 character long.
What it meansThe counter part of a number can have at most 7 digits.
What to doUse 7 or fewer.
On screenSum of body length, prefix and suffix must be less than 20
What it meansPrefix, counter and suffix together are longer than 20 characters (20 itself is allowed).
What to doShorten the prefix, the suffix or the body length.
On screenCurrent number must be less than maximum allowed number.
What it meansCurrent no is not below End no.
What to doLower the current number or raise the end number (more body length).
On screenStart number must be less than maximum allowed number.
What it meansStart no is not below End no.
What to doLower the start or raise the end.
On screenCurrent number must be greater than or equals to start number.
What it meansCurrent no is below Start no.
What to doSet the current number to the start number or higher.
What it meansSeries names must be new.
What to doGive the series another name (for example with the year).
What it meansTwo series of one kind cannot have the same prefix, suffix, fill character and body length (or total length).
What to doChange the suffix or the prefix; a new year's series needs its own suffix.
Create and manage numbering series Fiscal years: create, activate and prepare the next one
What it meansA document could not be numbered: the series dates do not include the document date, or the series sticks out of the active fiscal year. Nothing was saved.
What to doAdd a series for the new year, or correct the dates on Document numbering.
A document number is missing, repeats or stops Create and manage numbering series
What it meansThe start or end date falls inside another fiscal year.
What to doCorrect the dates so the years do not overlap.
What it meansAnother fiscal year has the same Fiscal year IRD name.
What to doGive this year its own IRD name.
On screenSelected fiscal year is active, so this will not be deleted
What it meansThe Company setting tab refuses to delete the active year.
What to doMake another year active first, if you really need to delete it.
Notifications and SMS
What it meansA service can have only one template of each type.
What to doEdit the existing template instead of adding one.
On screen(the field) is required
What it meansThe subject, the text or the layout of the part you are filling is empty.
What to doFill the box named in the message.
Message templates: e-mail, in-app and SMS wording Custom notifications: tell chosen people when a condition is met
On screenYou have not enable the email feature. If you want to use this facility Please contact Penahak Technology Pvt Ltd, Kuleshwor, Kathmandu
What it meansThe company's e-mail switch does not allow this kind of message.
What to doAsk Penahak whether e-mail is part of your licence.
On screenYou have not enable the web notification feature. If you want to use this facility Please contact Penahak Technology Pvt Ltd, Kuleshwor, Kathmandu
What it meansThe company's notification switch is off for this kind of message.
What to doAsk Penahak whether notifications are part of your licence.
On screenYou have not enable the sms feature. If you want to use this facility Please contact Penahak Technology Pvt Ltd, Kuleshwor, Kathmandu
What it meansThe company's SMS switch is off.
What to doAsk Penahak whether SMS is part of your licence.
On screenSms template has not been configured for this.
What it meansThe service has no SMS template and the message is not customised.
What to doTick Customized message and type the wording, or add an SMS template (Message templates: e-mail, in-app and SMS wording).
SMS: recipients, groups and Send SMS Message templates: e-mail, in-app and SMS wording
On screenEmail template configuration is missing for this email.
What it meansThe service has no e-mail template.
What to doAdd an e-mail template for the service (Message templates: e-mail, in-app and SMS wording).
On screenPlease enter a valid mobile number
What it meansA recipient's mobile number is not 10 digits (with an optional country code in front).
What to doType the 10 digits.
Backup and restore
On screenBackup file is not available.
What it meansThe backup row was not found, or the file is no longer there.
What to doChoose another backup, or make a new one.
On screenCould not find the backup file specified.
What it meansThe backup row exists but the file cannot be found to download.
What to doMake a new backup and download it.
On screenBackup file is not valid.
What it meansThe file failed the check that it is a genuine backup of the system.
What to doRestore only from a backup listed on the Backup tab.
On screenBackup is being processed in background. / Data restore process is running in the background.
What it meansThe work runs after the screen answers. The screen does not show when it finishes.
What to doFor a backup, refresh the list after a while. For a restore, wait until Penahak support says it is finished and do not use the company meanwhile.
Printing
On screenThe print answers that the print report was not found, and to contact Penahak.
What it meansNo print layout is set up for this kind of document, or its file is missing. Nothing was printed.
What to doTell Penahak support the kind of document; they set the layout up for your company (What you can change about printed documents).